Home » Tech News » Closed Captioning Not Working On Max-How to fix?

Closed Captioning Not Working On Max-How to fix?

While viewing your favorite shows or movies on HBO Max, one of the crucial accessibility features you may often lean on is the closed captioning function. Closed captioning not only serves the hearing-impaired community, but it also benefits those who prefer to read dialogue and descriptions of sounds for a better understanding of the content. If closed captioning is not working on HBO Max, it can be a significant hurdle. Fear not, in this article, we will walk you through a series of potential solutions to restore this feature.

Refreshing your HBO Max App

The first and most straightforward solution to fix the ‘Closed Captioning Not Working on Max’ issue could be as simple as refreshing the HBO Max app. Many users have reported that a quick restart of the app or the device can resolve minor technical issues, including difficulties with closed captioning. It’s essential to keep your app updated to the latest version, as constant updates are released to rectify bugs and improve overall functionality.

Checking your device settings

If refreshing or updating the app hasn’t resolved the issue, the next step is to check your device’s settings. Devices often have their accessibility settings, which may affect how closed captions function on various apps. For instance, on Apple devices, you’d need to go into ‘Settings’, then ‘Accessibility’, followed by ‘Subtitles and Captioning’. If adjusting these doesn’t solve the problem, you should then look into the specific settings within the HBO Max app.

Exploring HBO Max’s Closed Captioning Settings

Within the HBO Max application, there are options to personalize closed captioning to your preference, such as text size, font, and color. Familiarise, adapt and modify these settings as necessary. However, if you’ve gone through all these steps, but the problem persists, it might be time to reach out to HBO Max’s customer service.

Reaching out to HBO Max’s Customer Support

HBO Max offers 24/7 customer support for any issues related to their service. While it might seem like a daunting task, reaching out to their support team can often be the quickest way to rectify the ‘Closed Captioning Not Working on Max’ issue. Make sure to explain the problem in detail, and any troubleshooting steps you’ve already undertaken. This way, the support team can provide the most effective assistance in resolving the issue.


While we have explored several solutions to rectify the ‘Closed Captioning Not Working on Max’ issue, the crux lies in trial and error. It’s about understanding your device, the app, and the interplay between the two. Technology is capricious, and understanding a few basic troubleshooting methods can save you a significant amount of time and help you swiftly get back to your watchlist. Who knows, whether it’s swiftly skipping through action series like “Game of Thrones” or chuckling at some “Friends” sitcom hilarity, you might just need these captions to capture every whisper, symbol, or punchline.

Similar Posts