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Ticketmaster Tickets Not Showing Up-How to fix?

Today, the digital world provides a plethora of conveniences, including the simple joy of purchasing live concert, sports, theatre, and live entertainment tickets from the comfort of our homes or on the go. Ticketmaster, a go-to source for most event-goers, is a prominent player providing this service. However, issues with online ticketing platforms are not uncommon, and a frequently reported problem by many Ticketmaster site users revolves around Ticketmaster tickets not showing up in their accounts. As your technical author in the digital world, I’d like to take a deep dive into this issue and share some key insights on how to fix the problem.

Why Are My Tickets Not Showing Up on Ticketmaster?

Multiple reasons may contribute to your Ticketmaster tickets not showing up. This could be due to website or app glitches, errors in the ticket delivery methods chosen, or discrepancies in the account login information. The issue could also stem from payment-related problems or delays in order confirmation. Some users have reported their tickets not showing up due to high traffic volumes on the site, particularly during significant event ticket sales.

What Can I Do to Fix It?

If you find your purchased tickets are not reflecting in your account, don’t panic. There are several remedies to this issue.

App and website issues: If the Ticketmaster website or app is experiencing technical issues, try logging out and then logging back in again. If this doesn’t work, attempt a hard refresh of your browser (CTRL+F5) or clear your cookies and cache. Application users may uninstall and then reinstall the app. Checking for updates on your Ticketmaster app could also help as bug fixes are usually addressed in these updates.

Payment and order confirmation issues: It’s essential to check if your bank has processed the payment successfully. There could be a delay from the bank’s end, which might have stalled the order confirmation process. It may be beneficial to get in touch with your bank to confirm.

Account-related issues: Make sure you are logged into the correct Ticketmaster account. Many users may sometimes have multiple accounts with different email addresses, leading to confusion. Log in with the correct email address used while purchasing the tickets.

Once these steps are followed, your tickets should ideally show up in your account.

When Should I Contact Ticketmaster Customer Service?

If the aforementioned troubleshooting steps do not work and your Ticketmaster tickets are still not showing up, it’s best to get in touch with Ticketmaster’s customer service. They have an excellent team that is equipped to deal with all kinds of technical issues and deliver solutions promptly.

To contact them, head to the ‘Customer Service’ section on the Ticketmaster website or app. You can reach them via phone, e-mail, or live chat. Be sure to provide all the necessary details, including order number and the email address associated with the account, for a smoother resolution process.


Despite the occasional hiccup, digital ticketing platforms like Ticketmaster have revolutionized the ticketing world. The convenience it offers is unparalleled, but like any other technology, it sometimes faces glitches which can quickly be resolved with the correct troubleshooting procedures or the help of customer service.

Mistakes happen, and problems may arise, but they are frequently just a hiccup in a generally smooth operation. With the guidance offered above, the “Ticketmaster tickets not showing up” issue should become a thing of the past for most users.

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