Roku devices are recognized for their seamless and user-friendly interface, giving viewers the chance to tune into their favorite shows and movies across a range of services including the hugely popular Netflix. However, recently, some Roku users have been encountering issues with Netflix not working on their devices. This article aims to shed light on this growing concern and provide insights to Roku users facing these unfortunate technical hiccups.
Understanding the Issue
Netflix’s unavailability on Roku has instigated various inquiries. Many viewers have reported that when trying to access Netflix, they receive an error message or that the app crashes altogether. Currently, these issues are primarily affecting older Roku models.
Why is Netflix not Working on Roku?
The preliminary reason behind Netflix not working on Roku is often related to the compatibility between the app and device. Roku’s newest update, Roku OS 9.4, allegedly has caused a software mismatch with older versions of the Netflix app. Some users have also speculated that server problems or Internet connectivity issues may contribute to the unavailability of Netflix on Roku.
How Roku and Netflix Responded
Both Roku and Netflix acknowledged the issue and are actively working towards addressing the Netflix access problems on Roku. “We are aware of and investigating an issue where the Netflix channel on Roku is not working for some players,” Roku’s official support account tweeted on March 3, 2021. On the same day, Netflix’s customer service also took to Twitter to inform and assure its users that they were looking into the problem.
While Roku and Netflix are trying to rectify this compatibility problem, there are some temporary solutions users may find useful. These include resetting both the Netflix app and the Roku device.
To reset the Netflix app:
- Firstly, sign out of the app.
- Secondly, unplug your Roku device and wait for around 15-30 seconds before plugging it back in.
- Last but not least, re-sign into your Netflix account.
If the Netflix app still does not function after resetting, try resetting the Roku device:
- Go to the “Settings” menu.
- Select “System.”
- Scroll and choose “Advanced system settings.”
- Lastly, select “Factory reset” and follow the prompts.
Awaiting a Permanent Fix
As users look forward to a conclusive solution to the Netflix compatibility issue on Roku, it’s essential to remember that technology, as useful as it is, always comes with its set of problems and errors. Rest assured, both Roku and Netflix are doing their best to ensure their users can enjoy their favorite shows uninterrupted. In the meantime, users can make use of these temporary fixes when they run into difficulties. As technical glitches go, it might take some time before Roku rolls out an update that sets everything right, but patience, as they say, is a virtue.
Humans and technology continue to co-exist and with each glitch or issue that arises, we find ourselves learning a bit more about how the digital world around us functions. Undoubtedly, we collectively look forward to a future of uninterrupted streaming, leaving behind issues of Netflix not working on Roku, as a thing of the past.