Sitting back to enjoy your favorite movie or a much-anticipated series on DIRECTV Now, is usually a guarantee of an enjoyable evening, but nothing ruins the experience more than an unexpected error message. One common issue faced by many users is the DIRECTV Now Error 60, causing considerable interruption in their viewing pleasure. But before you throw your remote at the screen, we have good news. This error is generally easy to troubleshoot and fix, restoring your entertainment in no time.
Understanding DIRECTV Now Error 60
The DIRECTV Now Error 60, also known as QP1502, typically signifies that the video stream has been paused for too long or you’re trying to access a stream on more than two devices simultaneously. This error has been particularly prevalent since the transition of DIRECTV Now to AT&T TV Now.
How to Fix DIRECTV Now Error 60
Once you’ve encountered the dreaded Error 60, what should you do? Here are a few effective ways to handle the issue and resume your entertainment.
1. Refresh your stream: Sometimes, simply refreshing your stream can resolve the problem. Close the DIRECTV Now app, wait for a few seconds, then re-launch it.
2. Check your device limit: DIRECTV Now typically allows a maximum of two devices to stream simultaneously. If you try to access the service from a third device, you may encounter the Error 60. In this case, you will need to stop streaming on one device before commencing on another.
3. Restart your device: A classic, old-school reset often works wonders for digital and streaming issues. Power down your device and wait for a few minutes before turning it on again. This gives the system a chance to clear any cache or data issues that might be causing the error.
4. Check your Internet connection: Streaming video requires a stable and strong Internet connection. DIRECTV Now recommends a minimum download speed of 2.5-7.5 Mbps for HD content. If your connection is slow or unstable, it might trigger Error 60. Running a speed test can verify if your connection speeds are adequate.
Customer Support – Your Last Resort
If none of these DIY fixes work, then it’s time to get in touch with DIRECTV Now’s customer support. They’re available 24/7 and can provide guidance to troubleshoot the error. You can reach them through their “Contact Us” page or on social media platforms.
Encountering DIRECTV Now Error 60 shouldn’t necessarily spell doom for your evening. The issue, although annoying, is often easily resolved with a bit of patience and troubleshooting. Always ensure you’re within the DIRECTV Now device limitation and your internet connection speed is reliable. And if all else fails, the customer support team is only a click away.
Having such comprehensive solutions to the DIRECTV Now Error 60 can reduce the disruptions to your favorite pastimes, ensuring you can sit back, relax and immerse in your favorite entertainment, stress-free. Happy viewing!