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Face id stopped working

In the digital age, our smartphones have become an essential part of our lives, and features like Face ID have revolutionized the way we access our devices. However, what do you do when your trusty Face ID suddenly stops working? It can be frustrating and inconvenient, but fear not! In this comprehensive guide, we’ll delve into the reasons behind Face ID malfunctions and provide step-by-step solutions to get it up and running again. Whether you’re using an iPhone or an Android device, we’ve got you covered. So, let’s dive into the world of troubleshooting and restore the convenience of seamless device access.

Common Reasons for Face ID Malfunctions

Face ID malfunctions can be attributed to a range of factors that affect its performance. These include:

  • 1. Software Updates and Glitches: Face ID interruptions often stem from software updates that cause compatibility conflicts or glitches within the operating system. These issues can hinder the seamless functioning of Face ID.
  • 2. Environmental Factors: Poor lighting, extreme angles, and obstructions obstructing the face can lead to Face ID failures. The technology requires clear visibility to operate effectively.
  • 3. Physical Changes: Notable physical changes like growing a beard, changing hairstyles, or wearing glasses can render the existing facial data ineffective. Face ID relies on accurate recognition of facial features.
  • 4. Hardware Issues: Underlying hardware problems such as damaged front cameras, sensor arrays, or related components can significantly impact Face ID functionality. Hardware disruptions can result in unreliable performance.

How to fix face id stopped working?

Fix 1: Restart and Update Your Device

One of the initial steps to rectify Face ID issues involves restarting your device. A restart can help alleviate minor glitches that may be affecting the feature’s functionality. To restart your device, follow these steps:

  1. Press and hold the power button until the “Slide to power off” slider appears on the screen.
  2. Slide the slider to turn off your device.
  3. Wait for a few seconds, and then press and hold the power button again until the device restarts.

After restarting your device, check if the Face ID is working correctly. If the problem persists, it’s crucial to ensure that your device’s software is up to date. Software updates often include patches that address compatibility issues and improve overall device performance. To update your device:

  1. Open the Settings app on your device.
  2. Scroll down and tap on Software Update.
  3. If an update is available, tap Download and Install. Follow the on-screen instructions to complete the update.

Once the update is installed, test the Face ID feature to see if it has been restored. This straightforward approach can often resolve minor software-related hiccups that cause Face ID malfunctions.

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Fix 2: Check for Environmental Factors

Environmental conditions play a pivotal role in the functionality of Face ID. To ensure optimal performance, consider the following steps:

  1. Well-Lit Environment: Make sure you are in a well-lit area when attempting to use Face ID. Adequate lighting ensures that the front camera can accurately capture your facial features.
  2. Direct Face Placement: Position your face directly in front of the device’s camera. Avoid extreme angles that might obscure your face from the camera’s view. Keeping your face centered and aligned helps Face ID work seamlessly.
  3. Obstruction Removal: Remove any obstructions that might interfere with the facial recognition process. Items like hats, scarves, or even fingers covering parts of your face can hinder the technology’s ability to identify you.

By paying attention to these environmental factors, you can significantly enhance the performance of Face ID and reduce the likelihood of malfunctions.

Fix 3: Reconfigure Face ID

If you’ve recently undergone physical changes such as a new hairstyle, beard growth, or wearing glasses, reconfiguring Face ID with your updated appearance is essential. Follow these steps to ensure accurate recognition:

  1. Access Settings: Open the Settings app on your device.
  2. Face ID & Passcode: Scroll down and select Face ID & Passcode. You might need to enter your device passcode to proceed.
  3. Enrolled Face: Under the “Face ID” section, locate the option to manage your enrolled faces. You’ll likely see your existing facial data listed here.
  4. Remove Existing Data: Tap on the option to remove your existing facial data. This will reset Face ID’s memory of your previous appearance.
  5. Enroll New Face: After removing the old data, follow the prompts to enroll a new face. Make sure you position your face within the on-screen frame and follow the instructions to complete the process.

Reconfiguring Face ID with your updated appearance ensures that the biometric technology adapts to changes in your facial features, restoring accurate recognition and functionality.

Fix 4: Perform Hardware Diagnostics

If software adjustments do not yield the desired results, it’s important to consider the possibility of hardware issues causing the Face ID malfunction. Conducting hardware diagnostics can help identify and address these underlying problems:

  1. Check Manufacturer Resources: Visit the official website of your device’s manufacturer or refer to the user manual for guidance on running hardware diagnostics. Different manufacturers may have specific procedures for this.
  2. Run Diagnostics: Follow the provided instructions to initiate the hardware diagnostics process. This might involve using specific key combinations during device startup or accessing a dedicated diagnostic tool.
  3. Follow Prompts: Once the diagnostics are initiated, the tool will guide you through a series of tests to identify any hardware anomalies. These tests may cover components like the front camera, sensors, and connectivity.
  4. Contact Customer Support: If the diagnostics reveal hardware issues affecting Face ID, it’s recommended to contact customer support or visit an authorized service center for further assistance. They can provide guidance on repairs or replacements.

Addressing hardware problems requires technical expertise, and seeking professional help ensures that the issue is resolved accurately without compromising your device’s functionality.

By following these detailed steps, you can tackle Face ID malfunctions effectively and restore the seamless access that this biometric feature offers.

Fix 5: Reset Face ID

As a final troubleshooting step, if all else fails, you can consider resetting Face ID settings on your device. This action should be taken with caution, as it will remove all enrolled facial data from the system. Here’s how you can proceed:

  1. Access Settings: Open the Settings app on your device.
  2. Face ID & Passcode: Scroll down and select Face ID & Passcode. Enter your device passcode to proceed.
  3. Reset Face ID: Look for the option to Reset Face ID. This will delete all your previously enrolled facial data.
  4. Set Up Face ID Again: After the reset, you’ll need to set up Face ID from scratch. Follow the prompts to enroll your face and complete the process.

While this step might seem extreme, it can help address persistent issues that other solutions couldn’t resolve. Remember that this action will erase your existing facial data, so be prepared to reconfigure Face ID for all your devices that use this feature.

Face ID malfunctions can arise due to a variety of factors, ranging from software glitches to hardware problems. By systematically approaching the troubleshooting process and following these detailed steps, you can effectively diagnose and resolve Face ID issues, ensuring that your device’s biometric technology works seamlessly once again.

Fix 6: Check for Third-Party Apps and Accessibility Settings

In some cases, third-party apps or accessibility settings can inadvertently affect the performance of Face ID. Here’s how you can troubleshoot this potential issue:

  1. Check Third-Party Apps: Some apps might conflict with Face ID due to their permissions or security settings. Temporarily uninstall or disable any recently installed apps that might be causing conflicts. Test Face ID after each removal to identify the problematic app.
  2. Review Accessibility Settings: Navigate to your device’s Accessibility settings and review any features that might interfere with Face ID. Certain accessibility settings, such as “VoiceOver” or “Guided Access,” might affect how Face ID functions. Temporarily disable these settings and test Face ID again.
  3. Restart and Test: After adjusting third-party apps and accessibility settings, restart your device and test Face ID. This step will help determine whether the issue was indeed caused by a conflicting app or setting.

By exploring these additional troubleshooting steps, you can potentially identify and resolve Face ID malfunctions caused by external factors beyond the device’s hardware and software.

Fix 7: Factory Reset as Last Resort

If all other attempts to fix your Face ID issue have failed, you might consider performing a factory reset on your device. Keep in mind that this step should be your last resort, as it will erase all data on your device and restore it to its original settings. Here’s how you can proceed:

  1. Backup Your Data: Before proceeding with a factory reset, make sure to backup all your important data. You can use cloud storage, a computer, or an external hard drive for this purpose.
  2. Access Settings: Open the Settings app on your device.
  3. General Settings: Scroll down and select General.
  4. Reset Options: Look for the Reset option and tap on it.
  5. Erase All Content and Settings: Choose Erase All Content and Settings. You might need to enter your device passcode to proceed.
  6. Confirm: A warning message will appear, informing you that this action will erase all data on your device. Confirm your decision to proceed.
  7. Device Restoration: After the reset is complete, your device will restart and prompt you to set it up as if it were new. Follow the on-screen instructions to restore your data from the backup you created earlier.

Please note that a factory reset should only be considered if all other troubleshooting steps have failed to fix your Face ID issue. It’s a drastic measure that will wipe your device clean, so use it with caution and be prepared to invest time in restoring your device to its previous state.

Fix 8: Contact Technical Support

If you’ve exhausted all the previous fixes and your Face ID still refuses to cooperate, it’s time to reach out to technical support. Manufacturers and service providers often have dedicated support channels to assist users with device-related issues. Here’s how you can proceed:

  1. Gather Device Information: Before contacting technical support, gather essential information about your device, including the model, serial number, and any error messages you’ve encountered related to Face ID.
  2. Visit Official Website: Head to the official website of your device’s manufacturer. Look for a “Support” or “Contact Us” section, where you can find details about getting assistance.
  3. Call or Chat: Most manufacturers offer options to either call their support hotline or engage in a live chat with a representative. Choose the method that suits you best.
  4. Explain the Issue: When connecting with a support agent, provide a detailed description of the Face ID problem you’re facing. Mention the troubleshooting steps you’ve already taken.
  5. Follow Recommendations: The support representative will likely guide you through additional steps or offer personalized solutions based on the information you provide. They might also suggest a repair or replacement if necessary.

Technical support is equipped to handle more complex issues that standard troubleshooting steps may not address. Don’t hesitate to seek their guidance to get to the bottom of your Face ID malfunction and find a resolution.

By exploring these comprehensive fixes, you’re arming yourself with the knowledge needed to tackle Face ID malfunctions effectively. Whether it’s a software glitch, environmental factor, physical change, hardware issue, or any other underlying problem, you now have a range of strategies to restore this essential biometric feature’s functionality.

Preventing Face ID Malfunctions

Preventing Face ID malfunctions involves adopting good habits and staying proactive. Here are some valuable tips to ensure the long-term success of this biometric feature:

1. Regularly Update Software

Stay vigilant about software updates. Manufacturers often release updates to address bugs, glitches, and compatibility issues that can affect Face ID. Keeping your device’s software up to date ensures you have the latest improvements and fixes.

2. Maintain Good Lighting Conditions

When using Face ID, ensure you’re in a well-lit environment. Adequate lighting helps the front camera capture your facial features accurately, reducing the chances of recognition failures.

3. Update Facial Data

If you’ve undergone physical changes such as a new hairstyle or facial hair, update your facial data in the device settings. This helps Face ID adapt to your altered appearance and continue recognizing you seamlessly.

4. Protect the Hardware

Shield your device from physical damage to prevent hardware issues. Damage to the front camera or sensor array can lead to Face ID malfunctions. Use protective cases and handle your device with care.

5. Be Mindful of Third-Party Apps

Install apps from trusted sources and review the permissions they request. Some apps might affect Face ID performance due to their access to the camera or other hardware components.

6. Understand Accessibility Settings

Familiarize yourself with your device’s accessibility settings. Certain features, like “VoiceOver” or “Guided Access,” might inadvertently affect Face ID functionality. Adjust these settings as needed.

7. Contact Customer Support Early

If you encounter persistent Face ID issues, don’t hesitate to contact customer support. Technical experts can provide guidance and solutions tailored to your device’s specifications.

By following these preventative tips, you can ensure that your Face ID remains a reliable and convenient feature on your smartphone. Regular software updates, awareness of environmental factors, and responsible app usage are key to maintaining optimal performance. Remember that a proactive approach can go a long way in preventing Face ID malfunctions and ensuring a seamless user experience.


Face ID has undoubtedly simplified device access, but glitches can occasionally disrupt its functionality. By following the troubleshooting steps outlined in this guide, you can quickly diagnose and fix Face ID issues. Remember to keep your device updated, consider environmental factors, and reconfigure Face ID as needed. In case of persistent problems, don’t hesitate to explore hardware diagnostics and reset options. Your smartphone’s Face ID is a remarkable feature; let’s keep it working seamlessly!


Why did my Face ID suddenly stop working?

Face ID can glitch due to software updates, poor lighting, physical changes, or hardware problems.

How can I fix Face ID issues quickly?

Restart your device and update software. Adjust lighting and reconfigure Face ID if needed.

Can physical changes affect Face ID?

Yes, changes like beards or glasses can confuse Face ID. Update your appearance in settings.

What if my device’s hardware is causing the problem?

Run diagnostics or contact customer support for hardware issues affecting Face ID.

Should I reset Face ID to solve the issue?

Resetting is a last resort; it erases all data. Try other fixes before considering this.

Could third-party apps disrupt Face ID?

Yes, certain apps may conflict. Temporarily uninstall or review permissions to identify the cause.

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