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Crunchyroll subtitles not working

In the vibrant world of anime streaming, Crunchyroll stands out as a go-to platform for enthusiasts seeking high-quality content. However, even the best of platforms can encounter glitches, and one common frustration users face is the ‘Crunchyroll subtitles not working’ issue. Imagine diving into your favorite anime series only to find the subtitles missing or out of sync! Don’t worry, though – in this article, we’ll delve into the reasons behind this issue and provide step-by-step solutions to get your subtitles back on track.

Crunchyroll subtitles not working
Table of contents

Reasons for Crunchyroll subtitles not working

1. Streaming Quality and Connection:

Inadequate internet connection and poor streaming quality can hinder the smooth delivery of subtitles. Insufficient bandwidth can lead to delayed or unsynchronized subtitles, disrupting the viewing experience.

2. Cache and Cookies:

Accumulated cache and cookies in your browser can interfere with the proper functioning of Crunchyroll. These remnants from previous sessions might prevent subtitles from loading correctly or cause display issues.

3. Device and App Updates:

Outdated devices and Crunchyroll applications might lack compatibility with the platform’s latest features. The absence of necessary updates can result in subtitles not displaying properly.

4. Subtitle Preferences:

Incorrectly configured subtitle preferences within your Crunchyroll account settings can lead to missing subtitles. Accidental changes or language preferences can cause subtitles to disappear or display inaccurately.

5. Browser Extensions and Ad Blockers:

Certain browser extensions and ad blockers are known to disrupt the functionality of streaming platforms like Crunchyroll. These extensions can block necessary elements, including subtitles, leading to their non-appearance.

6. Device Compatibility:

Different devices possess varying levels of compatibility with Crunchyroll’s streaming platform. Subtitle-related issues can arise if your chosen device does not meet the platform’s compatibility requirements.

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How to fix Crunchyroll subtitles not working?

Fix 1: Check Your Internet Connection and Streaming Quality

A stable internet connection is fundamental for a seamless streaming experience on Crunchyroll. Slow or unreliable internet can lead to subtitles not working properly. Here’s how to troubleshoot this issue:

Step 1: Verify Your Internet Speed

  1. Use a device connected to the same network and open a web browser.
  2. Search for “Internet speed test” and click on a reliable speed testing website.
  3. Initiate the speed test and note down your download and upload speeds.

Step 2: Switch to a Wired Connection

  1. If you’re using Wi-Fi, consider connecting your device directly to the router using an Ethernet cable.
  2. Connect one end of the Ethernet cable to your device and the other end to an available Ethernet port on the router.

Step 3: Adjust Streaming Quality

  1. Open Crunchyroll on your preferred browser.
  2. Log in to your account if required.
  3. Click on your profile picture or username, usually located in the upper-right corner of the screen.
  4. Select “Settings” from the drop-down menu.
  5. In the settings menu, find the “Video Playback Quality” or a similar option.
  6. Choose a lower streaming quality (e.g., 480p) to reduce the strain on your internet connection.

Step 4: Restart Your Router

  1. Unplug the power cable from your router and wait for about 10 seconds.
  2. Plug the power cable back in and wait for the router to fully restart.
  3. Reconnect to the network on your device and check if the subtitles are now working.

Step 5: Test on a Different Device

  1. If possible, try accessing Crunchyroll on a different device connected to the same network.
  2. Check if the subtitles are functioning correctly on the alternative device.
  3. If the subtitles work on the other device, the issue might be specific to the original device.

By addressing your internet connection and streaming quality, you can resolve issues related to subtitles not working on Crunchyroll. A stable connection ensures that subtitles load and synchronize seamlessly, enhancing your anime viewing experience.

Fix 2: Clear Browser Cache and Cookies

Browser cache and cookies can accumulate over time, leading to technical glitches on websites like Crunchyroll. Clearing these stored data can often resolve subtitle-related issues. Here’s how to do it:

Step 1: Clear Browsing Data

  1. Open your web browser that you use to access Crunchyroll.
  2. Press the keyboard shortcut for accessing browser settings (usually Ctrl + Shift + Delete or Command + Shift + Delete on Mac).
  3. A window will appear with options to clear browsing data.
  4. Select the time range you want to clear (e.g., “All time” to clear all data).
  5. Make sure to check the boxes next to “Cookies and other site data” and “Cached images and files.”
  6. Click on the “Clear data” or similar button to proceed.

Step 2: Restart Your Browser

  1. After clearing the browsing data, close the browser completely.
  2. Reopen the browser and navigate to Crunchyroll.

Step 3: Try a Different Browser

  1. If the subtitles are still not working, consider trying a different web browser.
  2. Download and install a different browser if you don’t have one already.
  3. Access Crunchyroll using the alternative browser and check if the subtitles appear correctly.

Step 4: Disable Browser Extensions

  1. Some browser extensions or plugins can interfere with Crunchyroll’s functionality.
  2. Access your browser’s extension or plugin settings.
  3. Disable all extensions and plugins temporarily.

Step 5: Check Subtitles on Another Device

  1. If possible, access Crunchyroll on a different device using the same browser.
  2. Verify if the subtitles are working correctly on the alternate device.

Clearing browser cache and cookies can often solve issues related to subtitles not displaying on Crunchyroll. By removing stored data, you ensure that the platform loads fresh content, potentially resolving any technical glitches that were causing subtitle problems.

Fix 3: Update Your Device and Crunchyroll App

Outdated devices and applications might be incompatible with the latest changes on the Crunchyroll platform, leading to subtitle-related issues. To address this problem, follow these steps:

Step 1: Update Device Operating System

  1. Access your device’s settings menu (usually represented by a gear icon).
  2. Navigate to the “System” or “Software Update” section.
  3. Check for available updates and install them if any are found.
  4. Restart your device after the updates are installed.

Step 2: Update Crunchyroll App

  1. Open your device’s app store (Google Play Store for Android or App Store for iOS).
  2. In the search bar, type “Crunchyroll” and locate the official app.
  3. If an update is available, you’ll see an “Update” button next to the app. Click on it.
  4. Wait for the update to download and install.

Step 3: Restart Your Device

  1. After updating the operating system and the app, restart your device.
  2. This helps in applying the updates effectively.

Step 4: Check Subtitles

  1. Open the updated Crunchyroll app on your device.
  2. Play an anime episode to see if the subtitles are working as expected.

Step 5: Test on a Different Device

  1. If possible, access Crunchyroll on a different device using the updated app.
  2. Verify if the subtitles are functioning correctly on the alternate device.

Updating both your device’s operating system and the Crunchyroll app ensures compatibility with the platform’s features and fixes any bugs that might be causing subtitle issues. Keeping your software up to date is crucial for a smooth streaming experience with accurate subtitles.

Fix 4: Adjust Subtitle Settings

Misconfigured subtitle preferences within your Crunchyroll account can lead to missing or incorrectly displayed subtitles. Here’s how to troubleshoot this issue:

Step 1: Check Subtitle Language

  1. Open Crunchyroll and log in to your account.
  2. Start playing an anime episode.
  3. Look for the “Settings” or “Options” button, usually represented by a gear or cogwheel icon.
  4. Navigate to the “Subtitles” or “Language” section.
  5. Ensure that the correct subtitle language is selected. If the wrong language is chosen, subtitles might not appear.

Step 2: Toggle Subtitle Settings

  1. While watching an anime episode, click on the “Settings” or “Options” button.
  2. Navigate to the “Subtitles” or “Language” section.
  3. Turn off subtitles by selecting “None” or a similar option.
  4. Wait a few moments, then turn subtitles back on by selecting the desired language.

Step 3: Restart the Episode

  1. Close the episode you’re watching.
  2. Reopen the same episode and check if the subtitles are now displaying correctly.

Step 4: Check Another Episode

  1. Sometimes, subtitle issues might be specific to a particular episode.
  2. Select a different anime episode and see if the subtitles work on that one.

Step 5: Test on Another Device

  1. If possible, access Crunchyroll on a different device using your account.
  2. Play an anime episode to verify if the subtitles are functioning as intended.

Adjusting your subtitle settings within your Crunchyroll account ensures that your preferences are correctly configured, resolving any issues related to missing or inaccurate subtitles. By confirming the right language and toggling settings, you can enjoy your favorite anime with the subtitles you need.

Fix 5: Disable Browser Extensions and Ad Blockers

Certain browser extensions and ad blockers can disrupt the functionality of Crunchyroll, including the display of subtitles. Here’s how to address this issue:

Step 1: Disable Browser Extensions

  1. Open your browser that you use to access Crunchyroll.
  2. Access the browser’s settings or extensions menu (usually represented by three vertical dots or lines).
  3. Navigate to the “Extensions” or “Add-ons” section.
  4. Disable all extensions by toggling them off.

Step 2: Whitelist Crunchyroll

  1. If you’re using an ad blocker, access its settings or preferences.
  2. Look for an option to add websites to a whitelist or exceptions list.
  3. Add “crunchyroll.com” to the whitelist to ensure that Crunchyroll functions properly.

Step 3: Restart Your Browser

  1. Close the browser completely.
  2. Reopen the browser and navigate to Crunchyroll.

Step 4: Test Subtitles

  1. Play an anime episode on Crunchyroll to see if the subtitles are now working.

Step 5: Try a Different Browser

  1. If the issue persists, consider trying a different web browser.
  2. Download and install a different browser if needed.
  3. Access Crunchyroll using the alternative browser to check if the subtitles appear correctly.

Disabling browser extensions and whitelisting Crunchyroll in your ad blocker can eliminate potential interference that might be causing subtitle-related problems. By allowing Crunchyroll to function without any disruptions, you can ensure a seamless anime-watching experience with accurate subtitles.

Fix 6: Check Device Compatibility

Different devices have varying levels of compatibility with streaming platforms like Crunchyroll. If you’re encountering subtitle issues on a specific device, it might be due to compatibility constraints. Here’s how to troubleshoot this problem:

Step 1: Switch Devices

  1. If you’re experiencing subtitle issues on a particular device, try accessing Crunchyroll on a different device.
  2. Use a device that you know is compatible with Crunchyroll and has displayed subtitles correctly in the past.

Step 2: Check Device Requirements

  1. Visit the official Crunchyroll website or review the platform’s documentation to find the minimum system requirements.
  2. Ensure that the device you’re using meets or exceeds these requirements.

Step 3: Update Device Software

  1. If you’ve confirmed that your device is compatible with Crunchyroll, ensure that its operating system and software are up to date.
  2. Access the device’s settings and check for any available updates.

Step 4: Test Subtitles

  1. Open the Crunchyroll app or website on the compatible device.
  2. Play an anime episode to verify if the subtitles are now displaying properly.

Step 5: Seek Manufacturer Support

  1. If you’ve followed the steps above and the subtitles still aren’t working, consider reaching out to the manufacturer’s customer support.
  2. Describe the issue in detail and inquire about any device-specific solutions or updates.

Verifying device compatibility ensures that you’re using a device capable of seamlessly streaming content from Crunchyroll, including accurate subtitles. By following these steps, you can enjoy your anime without any subtitle-related disruptions.

Fix 7: Monitor Crunchyroll Community Forums

Sometimes, the best solutions come from fellow users who have faced and overcome similar issues. The Crunchyroll community forums can be a valuable resource for troubleshooting subtitle-related problems. Here’s how to utilize the forums effectively:

Step 1: Access the Crunchyroll Community

  1. Open your web browser and search for “Crunchyroll community forums” or visit the official Crunchyroll website.
  2. Look for a “Community” or “Forums” section on the site.

Step 2: Browse Subtitle-related Threads

  1. Explore the different threads and discussions in the community forums.
  2. Look for threads that discuss subtitle issues similar to what you’re experiencing.

Step 3: Read Solutions and Experiences

  1. Within relevant threads, read through the posts of users who have encountered and resolved subtitle problems.
  2. Note down any solutions or workarounds they suggest.

Step 4: Ask for Help

  1. If you can’t find a thread that addresses your specific issue, consider starting a new thread.
  2. Clearly describe your problem and the troubleshooting steps you’ve already taken.

Step 5: Engage in Discussions

  1. Engage with other users in the comments section of relevant threads.
  2. Ask follow-up questions, share your experiences, and contribute to the discussions.

By tapping into the collective knowledge of the Crunchyroll community, you might uncover unique solutions and insights that can help you resolve the subtitle issue. Community members often share their own experiences and tips, creating a collaborative environment for troubleshooting common problems.

Fix 8: Reach Out to Crunchyroll Support

If none of the previous fixes have resolved the ‘Crunchyroll subtitles not working’ issue, it might be time to seek assistance directly from Crunchyroll’s support team. Here’s how to get in touch and troubleshoot the problem:

Step 1: Visit the Crunchyroll Support Page

  1. Open your web browser and search for “Crunchyroll support” or visit the official Crunchyroll website.
  2. Look for a dedicated “Support” or “Help Center” section.

Step 2: Browse FAQs and Troubleshooting Guides

  1. Explore the provided FAQs and troubleshooting guides related to subtitles.
  2. Crunchyroll might have documented solutions for common issues.

Step 3: Contact Customer Support

  1. If you can’t find a solution in the provided resources, look for a “Contact Us” or “Submit a Request” option.
  2. Fill out the required information, including your name, email, and a detailed description of the subtitle problem.
  3. Submit the request and wait for a response from Crunchyroll’s support team.

Step 4: Provide Necessary Information

  1. If Crunchyroll’s support team requests additional information, provide it promptly.
  2. Be prepared to share details about your device, operating system, browser, and any troubleshooting steps you’ve already taken.

Step 5: Follow Their Recommendations

  1. Once you receive a response from Crunchyroll support, follow their recommendations and instructions.
  2. They might suggest specific steps tailored to your situation.

Reaching out to Crunchyroll’s support ensures that you’re getting personalized assistance for the subtitle issue. The support team is equipped to handle a wide range of problems and can guide you through the process of resolving the issue.

Preventing Subtitle Issues on Crunchyroll: Proactive Tips

Subtitle issues on Crunchyroll can be frustrating, but taking some preventive measures can help you enjoy uninterrupted anime streaming. Here are some proactive tips to prevent subtitle-related problems:

1. Regularly Clear Cache and Cookies

Clear your browser’s cache and cookies regularly to ensure smooth loading of Crunchyroll and accurate subtitle display. This prevents the accumulation of outdated data that might interfere with the platform’s functionality.

2. Keep Your Device Updated

Regularly update your device’s operating system and Crunchyroll app to stay compatible with the latest features and bug fixes. Outdated software can lead to various technical glitches, including subtitle problems.

3. Check for Browser Extension Compatibility

Before enabling any browser extensions, ensure that they are compatible with Crunchyroll. Some extensions, particularly ad blockers, might disrupt the functioning of the platform, leading to subtitle issues.

4. Verify Subtitle Language Preferences

Periodically review your subtitle language preferences in your Crunchyroll account settings. Make sure that the correct language is selected to avoid situations where subtitles don’t appear as intended.

5. Test Subtitles on Multiple Devices

Regularly test subtitles on different devices to ensure consistent performance. If you notice subtitle issues on one device but not on another, it might indicate a device-specific problem.

6. Monitor Crunchyroll’s Official Channels

Stay updated with Crunchyroll’s official announcements and social media channels. They often provide information about any ongoing technical issues or scheduled maintenance that might affect subtitle functionality.

7. Participate in the Community

Engage in discussions on Crunchyroll’s community forums. By participating in the community, you can learn from others’ experiences, discover potential solutions, and even share your insights.

8. Contact Support Early

If you encounter persistent subtitle problems, don’t hesitate to reach out to Crunchyroll’s customer support. Addressing the issue early can prevent frustration and ensure a timely resolution.

9. Avoid Unauthorized Apps and Sites

Stick to using the official Crunchyroll app or website. Unauthorized third-party apps and websites might not provide the same level of functionality and support, leading to subtitle issues and other complications.

10. Stay Mindful of Device Compatibility

When accessing Crunchyroll, ensure that the device you’re using meets the platform’s minimum system requirements. This minimizes the risk of encountering compatibility-related subtitle problems.

By implementing these preventive tips, you can enjoy a seamless and enjoyable anime-watching experience on Crunchyroll, free from subtitle-related disruptions.


Anime enthusiasts adore Crunchyroll for its expansive collection and seamless streaming. However, the occasional ‘Crunchyroll subtitles not working’ issue can dampen the experience. By following the steps outlined in this guide, you can swiftly troubleshoot the problem and get back to enjoying your favorite shows with accurate subtitles. From checking your internet connection to clearing cache and adjusting settings, these solutions cover a spectrum of potential issues.

Remember, the world of anime is meant to be captivating, and dealing with technical glitches shouldn’t overshadow the joy of watching. Implement the solutions one by one, and you’ll likely find the fix that works for you. Happy streaming, and may your anime adventures be free of subtitle woes!


Why are the subtitles not showing on Crunchyroll?

Subtitles may not appear due to internet issues, cache problems, or incorrect settings.

How can I fix subtitle delays or synchronization problems?

Adjust your internet speed, switch to a wired connection, or lower streaming quality.

What do I do if subtitles are missing or incorrect?

Clear browser cache, verify language preferences, or toggle subtitle settings.

Why do subtitles work on one device but not another?

Device compatibility matters; test on different devices to find the source of the problem.

How do I update Crunchyroll app and my device’s OS?

Visit app store for updates, and check settings for device operating system updates.

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