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Prime Video Keeps Crashing On Roku-How to fix?

Streaming video content offers the perfect solution for entertainment seekers. One such platform is Amazon’s Prime Video, which hosts a myriad of multimedia content to cater to diverse tastes and interests. However, even with its expansive selection of shows and films, technological glitches sometimes create a barrier to a seamless streaming experience. A common issue some users face is Prime Video crashing on Roku devices. But don’t worry; you won’t need an IT degree to resolve it. With a bit of know-how, you can quickly get your Prime Video and Roku interface to get along. Here is your comprehensive guide on how to fix it when Prime Video keeps crashing on Roku.

Understanding the Issue: Why does Prime Video Keep Crashing on Roku?

Like any app, sometimes Amazon Prime Video may experience issues that cause it to crash on your Roku device. This can be due to various reasons, such as an outdated app or Roku firmware, poor internet connectivity, data congestion, or internal glitches within the app or device itself.

Getting to the Solution: Basic Troubleshooting Steps

Before diving into more complex solutions, it’s worth attempting some standard troubleshooting steps to rectify the issue of Prime Video crashing on Roku. Please rebound Roku device – You can do this by unplugging the Roku device from the power source, waiting a few seconds, then plugging it back in. Similarly, you can try Restarting the Prime Video App – Exiting the app and then re-launching it can often resolve temporary glitches.

Ensure Your Devices are Up to Date

Perhaps the most underrated yet essential step in troubleshooting is to check if your device’s software is up-to-date. An outdated Roku system or Prime Video app might be the reason behind the consistent crashes. Navigate to your Roku device’s settings and select ‘System update’ to check for any pending firmware updates. Similarly, on the Prime Video app, look for any available updates within the app settings.

Check Your Internet Connection

No matter how advanced your streaming device, a poor or unstable internet connection can often be the root cause of streaming problems such as Prime Video crashing on Roku. You can test your internet speed using various online tools. If the speed is poor, try restarting your router, moving closer to it, or even consider upgrading your internet package.

Delete and Reinstall

If all else fails, the ultimate solution is often to delete the troublesome app and then reinstall it. In doing so, you can ensure that you have the latest version of the app, and any corrupted data causing the app to crash is removed. On your Roku device, navigate to the Prime Video app, press the ‘*’ button on your remote for ‘Options,’ then choose ‘Remove channel.’ After that, you can locate the Prime Video channel in the Roku Channel Store and select ‘Add Channel’ to reinstall it.

Taking Professional Help

Furthermore, if you’ve tried all the possible solutions and none seem to work, don’t hesitate to contact Amazon Prime and Roku’s support teams. They have dedicated professionals who can guide you through more advanced troubleshooting steps, ensuring your streaming experience returns to its prime.

In conclusion, while it’s frustrating to experience a hitch like Prime Video continuously crashing on Roku, the issue is often solvable with a little patience and understanding of basic troubleshooting steps. Therefore, don’t let such minor hiccups deprive you of your entertainment; arm yourself with these solutions and binge-watch your favorite series without any interruptions.

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