PUBG Error: ‘Could Not Connect’ – the Causes and Efficient Fixes

If you’re a PUBG enthusiast, you might’ve come across the dreaded “PUBG error could not connect”. This vexing problem has left numerous players frustrated and disconnected. In this comprehensive guide, we aim to dissect this error, reveal its potential causes, and provide easy-to-follow solutions.

Understanding the ‘Could Not Connect’ Error in PUBG

The ‘Could Not Connect’ error typically appears when PUBG servers can’t communicate with your device. Various factors can trigger this error, and it’s crucial to understand these for effective troubleshooting. The problem could stem from issues on PUBG’s end, your internet connection, or even your device itself.

Causes of the ‘Could Not Connect’ Error

Several factors might contribute to the “PUBG error could not connect”. These are usually divided into three categories:

1. Server-Side Issues: PUBG’s server status is a common culprit. If their servers are under maintenance or experiencing overload, players might encounter this error.
2. Network Issues: An unstable internet connection or slow bandwidth can interfere with PUBG’s server communication.
3. Device Complications: Outdated software or corrupted game files can also lead to this error.

How to Fix pubg error could not connect?

Fix 1: Check PUBG Server Status

When encountering the “PUBG error could not connect” issue, the first thing to check should be the status of PUBG’s servers. Here’s a step-by-step guide on how to do this.

Step 1: Check PUBG’s Official Website

PUBG’s official website often contains updates about server maintenance or server status. Follow these steps:

1. Open your browser and go to PUBG’s official website.
2. Look for any news or announcements section.
3. Check if there are any updates about server maintenance or server status.

Step 2: Check PUBG’s Official Social Media Accounts

PUBG’s official social media accounts also frequently update about server issues. Here’s how:

1. Visit PUBG’s official accounts on platforms such as Twitter or Facebook.
2. Check their recent posts for any updates or announcements about server status.
3. Take note of the time and date of any maintenance schedules.

Step 3: Use Online Server Status Check Tools

There are third-party websites that track the status of various game servers, including PUBG. Here’s what to do:

1. Visit an online server status check website such as ‘Downdetector’ or ‘IsTheServerDown’.
2. Input ‘PUBG’ in the search bar and check the server status.
3. Observe if there have been numerous reports of server issues recently.

If you find that PUBG servers are indeed down, it’s not something you can fix on your end. Usually, you will need to wait for the developers to fix any server-side issues. Once the servers are back up, you should be able to connect and play PUBG without any issues.

Fix 2: Test Your Internet Connection

Internet connectivity issues are common causes of the “PUBG error could not connect” problem. To ensure your internet connection isn’t the culprit, follow these steps:

Step 1: Use an Online Speed Test Tool

Online speed test tools allow you to check your internet speed conveniently. Here’s how you use one:

1. Open your web browser and navigate to a speed test website like Speedtest.net or Fast.com.
2. Click on the ‘Go’ or ‘Start’ button to initiate the test.
3. Wait for the test to finish and observe the results.

Step 2: Analyze the Results

Understanding the results of your speed test is essential. Here’s what to look for:

1. Download Speed: This shows how quickly data is transferred from the internet to your device. PUBG requires a minimum download speed of 2 Mbps for a smooth gaming experience.
2. Upload Speed: This indicates how quickly data is transferred from your device to the internet. A minimum upload speed of 1 Mbps is recommended for PUBG.
3. Ping: This represents the response time of your internet connection (how quickly your device receives a response after a request is sent). For gaming, a ping below 100 ms is desirable.

Step 3: Addressing Connectivity Issues

If your speed test results are below the recommended thresholds for PUBG, there are steps you can take:

1. Reset Your Router: Unplug your router, wait for a minute, then plug it back in. Sometimes, this simple reset can improve your connection speed.
2. Minimize Network Usage: If other devices or applications are using your network, they might be affecting your connection speed. Try disconnecting unnecessary devices or closing bandwidth-intensive applications.
3. Contact Your Internet Service Provider (ISP): If you’re consistently getting slow speeds, it might be worth reaching out to your ISP. There could be an issue with your service that they can resolve.

Remember, a stable and robust internet connection is crucial for an uninterrupted PUBG gaming experience.

Fix 3: Update Your Software

Outdated software is a common cause of the “PUBG error could not connect”. Ensuring your device’s operating system and PUBG game are up-to-date is essential. Here’s how to update your software:

Step 1: Update Your Operating System

For Windows:

1. Click on the Start Menu and select ‘Settings’.
2. Choose ‘Update & Security’.
3. Click on ‘Windows Update’.
4. If updates are available, click ‘Download’ and ‘Install’.

For Android:

1. Open the ‘Settings’ app on your device.
2. Scroll down and tap on ‘System’ or ‘Software Update’.
3. Tap on ‘Check for Updates’.
4. If updates are available, click ‘Download’ and ‘Install’.

For iOS:

1. Go to ‘Settings’ and scroll down to ‘General’.
2. Tap on ‘Software Update’.
3. If updates are available, tap ‘Download and Install’.

Step 2: Update PUBG

For PC:

1. Open your game platform (e.g., Steam or Epic Games Store).
2. Navigate to your game library.
3. Find PUBG and check if any updates are available. If so, download and install them.

For Android/iOS:

1. Open the ‘Google Play Store’ or ‘App Store’ on your device.
2. Tap on the ‘Menu’ and select ‘My apps & games’ or ‘Updates’.
3. Find PUBG and check if an update is available. If so, tap ‘Update’.

By ensuring that both your device’s software and your PUBG game are updated to the latest versions, you can minimize technical issues and enjoy a smoother gaming experience. Always make sure to back up any important data before undertaking significant updates.

Fix 4: Reinstall PUBG

In some cases, the “PUBG error could not connect” could be caused by corrupted or missing game files. Reinstalling PUBG can often resolve these issues. Here’s how to reinstall PUBG on different platforms:

Reinstalling PUBG on PC

Through Steam:

1. Open Steam and go to your ‘Library’.
2. Locate ‘PUBG’ and right-click on it, then select ‘Uninstall’.
3. Confirm by clicking ‘Delete’.
4. After uninstallation, restart your PC.
5. Open Steam, head back to the ‘Library’, and search for ‘PUBG’.
6. Click on ‘Install’ to reinstall the game.

Through Epic Games Store:

1. Open the Epic Games Launcher and navigate to your ‘Library’.
2. Find ‘PUBG’, click on the ‘…’ icon next to the game title, and select ‘Uninstall’.
3. Confirm the uninstallation.
4. After uninstallation, restart your PC.
5. Open the Epic Games Launcher, go back to ‘Library’, find ‘PUBG’, and click ‘Install’.

Reinstalling PUBG on Mobile Devices

On Android:

1. Open your device’s ‘Settings’.
2. Go to ‘Apps’ or ‘Application Manager’.
3. Scroll down to ‘PUBG Mobile’ and tap on it.
4. Tap on ‘Uninstall’ and confirm.
5. Restart your device.
6. Open the Google Play Store, search for ‘PUBG Mobile’, and click ‘Install’.

On iOS:

1. Find ‘PUBG’ on your device’s Home screen.
2. Press and hold the ‘PUBG’ icon until it starts to wiggle.
3. Tap on the ‘x’ that appears on the icon to uninstall the game.
4. Restart your device.
5. Open the App Store, search for ‘PUBG Mobile’, and tap ‘Get’ to reinstall the game.

Remember to back up any important data, like game progress linked to your account, before reinstalling. After reinstallation, you should be able to connect and play PUBG without any issues.

Fix 5: Clear PUBG Cache and Data

If none of the above solutions work, another way to solve the “PUBG error could not connect” issue is to clear the game’s cache and data. This process removes temporary files that might be causing the problem. Here’s how you do it:

Clearing PUBG Cache and Data on PC

Through Steam:

1. Open Steam and navigate to your ‘Library’.
2. Right-click on ‘PUBG’ and select ‘Properties’.
3. In the ‘Local Files’ tab, click on ‘Verify Integrity of Game Files’. Steam will then check and fix any problematic game files.

Note: Steam does not natively provide an option to clear cache. The above steps are an alternative to resolve potential file-related issues.

Clearing PUBG Cache and Data on Mobile Devices

On Android:

1. Open your device’s ‘Settings’.
2. Go to ‘Apps’ or ‘Application Manager’.
3. Scroll down to ‘PUBG Mobile’ and tap on it.
4. Tap on ‘Storage’.
5. Tap on ‘Clear Cache’ and ‘Clear Data’, then confirm.

Note: iOS does not provide an option to clear cache for specific apps. As an alternative, you can uninstall and reinstall PUBG Mobile, as previously explained.

By clearing your PUBG cache and data, you are effectively giving the game a ‘fresh start’, which can help eliminate any issues causing the connection error. Remember to back up any important data before performing these steps, as they might lead to loss of non-account bound progress. If the problem persists, it may be best to reach out to PUBG support for further assistance.

Fix 6: Enable Necessary Permissions for PUBG

Sometimes, the “PUBG error could not connect” problem may arise from permission issues on your device. Ensuring that PUBG has all necessary permissions can help rectify the issue. Here’s how to do it:

Enabling Necessary Permissions on PC

PUBG should automatically have all necessary permissions on PC. However, running the game as an administrator can resolve some problems:

1. Navigate to the PUBG installation folder on your PC.
2. Right-click on the ‘PUBG’ application and select ‘Properties’.
3. Click on the ‘Compatibility’ tab.
4. Check the box next to ‘Run this program as an administrator’.
5. Click ‘Apply’, then ‘OK’ to save the changes.

Enabling Necessary Permissions on Mobile Devices

On Android:

1. Open your device’s ‘Settings’.
2. Go to ‘Apps’ or ‘Application Manager’.
3. Scroll down to ‘PUBG Mobile’ and tap on it.
4. Tap on ‘Permissions’.
5. Ensure that all necessary permissions are enabled, including Storage, Location, and others.

On iOS:

1. Open ‘Settings’ on your device.
2. Scroll down and tap on ‘PUBG’.
3. Ensure that all necessary permissions are enabled, like Photos, Microphone, and others.

Giving PUBG the necessary permissions helps ensure that it can operate optimally. If you’re still experiencing connection issues after trying this fix, it might be best to contact PUBG support for further assistance. As always, remember to maintain your privacy and security by only granting permissions that are necessary for the game.

Fix 7: Adjust Firewall Settings

At times, the “PUBG error could not connect” issue can be caused by your firewall preventing PUBG from accessing the internet. Adjusting your firewall settings can help resolve this problem. Here’s how to do it:

Adjusting Firewall Settings on PC

Windows:

1. Click on the Start Menu and select ‘Settings’.
2. Choose ‘Update & Security’, then click on ‘Windows Security’.
3. Select ‘Firewall & network protection’.
4. Click on ‘Allow an app through firewall’.
5. Look for ‘PUBG’ or ‘PlayerUnknown’s Battlegrounds’ in the list. If it’s not there, click on ‘Change settings’, then ‘Allow another app’, and browse for the game’s .exe file.
6. Ensure that ‘PUBG’ has both ‘Private’ and ‘Public’ boxes checked.

Adjusting Firewall Settings on Mobile Devices:

Mobile operating systems do not have a built-in firewall similar to PC operating systems. However, some third-party security apps include a firewall feature. If you’re using such an app, make sure it’s not blocking PUBG Mobile. Refer to the app’s instructions on how to whitelist apps.

By ensuring PUBG is allowed through your firewall, you are confirming that the game can access the internet freely. It’s an important step in maintaining a stable connection to the game servers. If you’re still facing the connection error after trying this fix, it might be best to reach out to PUBG support for further assistance. Remember, always maintain your device’s security when adjusting firewall settings.

Fix 8:Use a VPN

Occasionally, the “PUBG error could not connect” could be related to regional restrictions or ISP limitations. A VPN (Virtual Private Network) can help circumvent these issues. Here’s how to use a VPN with PUBG:

Using a VPN on PC:

1. Download a reliable VPN client. There are many options available like ExpressVPN, NordVPN, or CyberGhost. Some offer free versions with limitations.
2. Install the VPN client on your PC.
3. Open the VPN client and connect to a server. For the best speed, choose a server close to your physical location.
4. Once connected, try launching PUBG and check if the connection error persists.

Using a VPN on Mobile Devices

On Android/iOS:

1. Download a trusted VPN app from your device’s app store. ExpressVPN, NordVPN, and CyberGhost all offer mobile apps.
2. Install and open the VPN app on your device.
3. Connect to a server. Like with PC, choosing a server close to your location can give you better speed.
4. With the VPN connected, launch PUBG Mobile and see if the connection error is resolved.

A VPN can help avoid regional restrictions and improve your connection to PUBG servers. However, be aware that using a VPN might be against PUBG’s terms of service, and there’s a risk of account suspension. Always use reliable and trusted VPN services to protect your privacy and data security. If you’re still experiencing the connection error after trying this fix, it may be best to contact PUBG support for further assistance.

Conclusion

Encountering the “PUBG error could not connect” can be frustrating, but it’s usually solvable. Whether the issue stems from PUBG’s servers, your network, or your device, there are solutions available. Keep your device updated, maintain a strong and stable internet connection, and stay informed about PUBG server status. Happy gaming!

Note: Always ensure you’ve backed up any important data before undertaking significant changes like reinstallation. For complex issues, contacting PUBG support might be the best approach.

FAQS

1. What causes the PUBG error “could not connect”?

The error can be due to server issues, internet problems, outdated software, or permission restrictions.

2. How can I check PUBG server status?

You can visit PUBG’s official Twitter account or sites like Downdetector to check the server status.

3. Does updating the software solve the problem?

Yes, often updating your device’s operating system and the PUBG game can resolve the issue.

4. What should I do if my internet speed is too slow?

Try resetting your router, minimizing network usage, or contacting your Internet Service Provider.

5. How can reinstalling PUBG fix the issue?

Reinstallation helps remove corrupted files and brings the game back to its original state.

6. Does clearing PUBG’s cache and data help?

Yes, this process removes temporary files which might be causing the problem.

7. How do I ensure PUBG has the necessary permissions?

Check the permissions in your device’s settings and ensure PUBG has all it needs.

8. Can firewall settings affect PUBG’s connectivity?

Yes, sometimes firewalls might prevent PUBG from accessing the internet.

9. Is using a VPN with PUBG safe and effective?

While a VPN can bypass restrictions, using one might be against PUBG’s terms of service.

10. Who should I contact if none of these solutions work?

If the problem persists, it’s best to reach out to PUBG support for further assistance.