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Quickbooks Unexpected Error 5-How to fix?

QuickBooks, Intuit’s financial management software, has become a vital tool for managing the fiscal aspects of companies across the globe. However, like many software applications, it sometimes encounters errors that can be a great inconvenience for its users. One such issue is the Unexpected Error 5, a prevalent technical glitch in QuickBooks that causes significant concern among its users.

Understanding QuickBooks Unexpected Error 5

QuickBooks Unexpected Error 5 typically occurs when QuickBooks Database Service User doesn’t have the sufficient access rights, or when a hardware fails to receive the signal from the server. This error prevents the user from accessing their data and executing other operations, carrying with it the message, “Got Unexpected Error 5 in Call to NetShareGetInfo for Path.”

Probable Causes of Unexpected Error 5

Before diving into solutions, it’s essential to understand what may cause this error. There are several possible scenarios:

  • Insufficient access rights allocated to the QuickBooks Database Service User
  • Incorrect configuration settings for the software
  • Registry entry associated with QuickBooks mistakenly deleted
  • Restricted access or denial of permission for the user to access particular files or locations

Solutions to Fix QuickBooks Unexpected Error 5

Here are several strategies you can employ to fix QuickBooks Unexpected Error 5:

1. Update QuickBooks

Ensure that you have the latest version of QuickBooks. Updates often come with patches to fix such errors and improve the application’s performance.

2. Use QuickBooks File Doctor

This tool can diagnose and repair errors in the QuickBooks application. The QuickBooks File Doctor can be downloaded from the official Intuit website and run to fix the problem.

3. Manually correct Windows Permissions

By changing the permissions for certain files and folders, you can rectify the error. However, it’s crucial to perform these steps with caution to avoid causing other issues.

4. Use the Reimage Repair Tool

This tool can scan and rectify errors in the Windows registry, such as misplaced or deleted registry entries related to QuickBooks.

Necessary Precaution

Before attempting any of the above solutions, remember to back up your QuickBooks data. This helps avoid any loss in case of further complications. Be patient and perform each step carefully to solve the Unexpected Error 5.


Experiencing errors like QuickBooks Unexpected Error 5 can be frustrating, but understanding the root cause can provide effective ways to rectify them. With the correct troubleshooting techniques, this error can be resolved quickly, allowing users to get back to their normal tasks in no time.

Remember that seeking professional help from QuickBooks support or a trained IT professional can also be beneficial if these solutions are ineffective, or if the error is too complex to fix independently.

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