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How to fix error 40014 star citizen

The glowing neon interface of your ship dashboard illuminates the cockpit as you delicately guide your vessel through the asteroid field in the Nyx System. Your cargo hold is filled to the brim with rare minerals, promising a hefty payday. Just as you’re about to drop out of quantum drive at Delamare, a jarring, unfamiliar message pops up on your screen: “Error 40014 Star Citizen.” Your heart sinks as your carefully planned trade run grinds to an unexpected halt. That pang of frustration is all too familiar for Star Citizens across the universe. A mix of bewilderment and disappointment sets in – a perfectly planned venture thwarted by an elusive numerical code.

In the vast, complex universe of Star Citizen, this error is much like a sudden, unwanted quantum interdiction; a surprising and unwelcome interruption on an otherwise flawless journey. It can strike without warning, often leaving citizens in a void of confusion and uncertainty. So, what does error 40014 mean in Star Citizen? It’s often associated with unforeseen network issues that disengage you from the game servers, snapping you out of your interstellar adventures.

How to fix error 40014 star citizen

But don’t let this digital interloper sour your Star Citizen experience! Behind every error code is a solution waiting to be unearthed. Like a seasoned bounty hunter tracking down a rogue outlaw, we’ll decode the mystery of this error. Fear not, fellow Citizen. From verifying your game files to assessing your network connection, here are the steps to take.

Causes of error 40014 star citizen

As a player traversing the expansive universe of Star Citizen, encountering error 40014 can certainly be a hiccup in your interstellar adventure. It’s an issue that many citizens have experienced, yet the root cause of this error is often shrouded in ambiguity. Based on the knowledge we have, error 40014 generally points towards issues related to network connectivity or server-side problems.

  1. Network issues: This error can often be triggered by an unstable or weak internet connection. If your network fails to maintain a reliable link to the game servers, Star Citizen may not be able to uphold the communication necessary for smooth gameplay, leading to the dreaded error 40014. In addition, things like firewall settings or network congestion could potentially cause this issue.
  2. Server-side problems: Occasionally, the error can occur as a result of issues on the server side of Star Citizen. This could be due to a high server load during peak times, maintenance periods, or even temporary server outages. During these periods, your client might lose connection to the server, prompting this error message.
  3. Client-side technical glitches: Another potential cause could be a problem with your game client, including corrupted game files, or running an outdated version of the game. These types of issues can sometimes interfere with the client’s ability to communicate effectively with the server.
  4. Account issues: In some rare instances, error 40014 could be tied to an issue with your user account. For example, if there’s a problem with your account’s login information, it might prevent you from connecting to the servers.

As you navigate the cosmos, encountering such obstacles is not uncommon. The good news is that there are multiple troubleshooting methods available to address and resolve error 40014.

How to fix error 40014 star citizen

Fix 1: Check Your Internet Connection

One of the primary causes of error 40014 in Star Citizen is related to network issues. If your connection is unstable, slow, or intermittently dropping, it may lead to this error. Here are the steps you can take to troubleshoot and potentially resolve these issues.

  1. Test Your Connection: Begin by testing your internet connection. You can do this by visiting a website like Speedtest.net, which will measure your current upload and download speeds. Star Citizen requires a stable connection with a reasonable speed to work effectively.
  2. Restart Your Router: Sometimes, simply restarting your router can resolve connectivity issues. To do this, unplug your router, wait about 30 seconds, and then plug it back in. Allow a few minutes for the router to restart before trying to reconnect to Star Citizen.
  3. Use a Wired Connection: If possible, try switching to a wired Ethernet connection instead of using Wi-Fi. Wired connections tend to be more stable and less susceptible to interference, which can help if you’re having network issues.
  4. Disable VPNs or Proxies: If you’re using a VPN or proxy, it might be causing connection issues. Try disabling these services and then reconnecting to the game.
  5. Check Your Firewall: Firewalls can sometimes interfere with Star Citizen’s ability to connect to its servers. Make sure that your firewall is not blocking Star Citizen or its related processes. If necessary, add Star Citizen to your firewall’s list of allowed programs.
  6. Contact Your Internet Service Provider (ISP): If none of the above steps work, you might want to contact your ISP. They may be able to provide more information about any potential network issues, or help you troubleshoot further.

Remember, resolving network issues can sometimes take time and patience. If the first solution doesn’t work, try the next one, and keep going until you’ve exhausted all possibilities.

Fix 2: Verify and Update Game Files

Sometimes, the Star Citizen error 40014 can be caused by issues with the game client itself, including outdated game versions or corrupted files. Ensuring your game is up to date and your files are in good health is another way you can tackle this issue. Here are the detailed steps:

  1. Update the Game: Ensure you are running the most recent version of Star Citizen. The developers regularly release updates and patches to improve performance and fix bugs. You can check for updates via the Star Citizen launcher. If an update is available, download and install it, then try running the game again.
  2. Verify Game Files: The Star Citizen launcher has a ‘Verify’ option that you can use to check the integrity of your game files. To do this, open the launcher and click on ‘Settings’. Under the ‘Game settings’ section, you will find the ‘Verify’ button. Clicking this will initiate the verification process, during which the launcher will check all game files and download any that are missing or corrupted.
  3. Reinstall the Game: If updating and verifying the game files doesn’t resolve the error, you may need to consider reinstalling Star Citizen. Uninstall the game from your system, then download the latest version of the game from the official website and reinstall it. This process can solve issues caused by corrupted game files that were not fixed during the verification process.

Remember, always back up your game settings and any other important files before reinstalling to prevent losing any personalized configurations. These steps can often resolve client-side issues that might be causing error 40014. If you’re still encountering the error after trying this fix, it may be worth exploring other potential solutions, such as checking for server-side problems or issues with your user account.

Fix 3: Check Server Status and Account Issues

Occasionally, error 40014 in Star Citizen might be tied to server-side problems or issues with your user account. Here are a few steps to address these possibilities:

  1. Check Server Status: The first thing to do is check the official Star Citizen website or community platforms for any server status updates. If the servers are down for maintenance or due to technical issues, you might encounter connection errors. If server issues are confirmed, your best bet is to wait for the developers to resolve the problem.
  2. Account Verification: Log out of the Star Citizen launcher and website, then log back in to ensure your account details are correct and working properly. Sometimes, re-authenticating your account can solve minor connection issues.
  3. Ensure Valid Game Package: Make sure that your account has a valid game package. You can check this by logging into your account on the Star Citizen website and viewing your hangar. If there’s an issue with your game package, it could cause connection errors. If you’re unsure, you can contact the Star Citizen support team for help.
  4. Check for Account Restrictions: If your account has been flagged for any violations or is under investigation, you might encounter connection problems. In these cases, you should have received an email notifying you of any issues. If you suspect this could be the case, contact customer support for clarification and assistance.

By investigating potential server-side or account-related issues, you can ensure that these aren’t the underlying cause of your Star Citizen error 40014. Should the problem persist even after working through these checks, it might be beneficial to reach out to Star Citizen support directly for further assistance.

Fix 4: Configure System Settings

Sometimes, error 40014 in Star Citizen may occur due to certain system settings on your PC. Changing these settings can potentially resolve the error. Here are the steps to follow:

  1. Flush DNS: DNS problems can sometimes cause connectivity issues with games. To flush your DNS, open the Command Prompt as an administrator, then type the command ipconfig /flushdns and press enter. After the DNS has been flushed, restart your computer and check if the problem persists.
  2. Adjust Windows Firewall: Windows Firewall could be mistakenly identifying Star Citizen as a security threat and preventing it from connecting to the internet. To rectify this, navigate to the Windows Defender Firewall settings, and ensure that Star Citizen and its related services are allowed through the firewall.
  3. Update System Drivers: Outdated drivers, particularly network and graphics drivers, can sometimes cause issues with games. Check your PC’s manufacturer’s website or use a trusted third-party tool to ensure all your drivers are up-to-date.
  4. Disable Background Applications: Some background applications or services running on your PC could interfere with Star Citizen’s connectivity. Try closing any unnecessary applications running in the background, especially those that use an internet connection, like torrent clients or streaming services.
  5. Reinstall Visual C++ Redistributables: Star Citizen requires certain Microsoft Visual C++ Redistributables to function correctly. If these files are corrupted or outdated, it can cause issues with the game. You can download the latest versions from the official Microsoft website and install them.
  6. Use Google’s DNS: Some users have reported that changing their DNS settings to Google’s DNS can solve some connectivity issues. You can do this by going to your network settings, selecting ‘Change adapter options’, right-clicking on your network, selecting ‘Properties’, then ‘Internet Protocol Version 4’, clicking on ‘Properties’ again, and then choosing ‘Use the following DNS server addresses’. Here, input ‘’ as the preferred DNS server and ‘’ as the alternate DNS server.

Remember, altering system settings can affect other applications and services on your computer, so it’s a good idea to document any changes you make so you can revert them if necessary. If you’re uncomfortable making these changes, consider reaching out to a tech-savvy friend or a professional for help.

Fix 5: Optimize In-Game Settings

At times, in-game settings in Star Citizen may cause unexpected errors, including error 40014. Making a few adjustments within the game can often alleviate these issues. Follow these steps:

  1. Adjust Graphics Settings: High graphics settings can sometimes strain your system and cause various issues. Try lowering the graphics settings in Star Citizen, particularly if you’re playing on a machine that just meets the minimum requirements for the game.
  2. Limit Frame Rate: A high frame rate can also strain your system and cause issues. Try enabling VSync in the game settings or limiting the frame rate to a level that your system can handle comfortably.
  3. Check Server Region: Star Citizen allows you to select the server region when logging into the game. If you’re experiencing connectivity issues, make sure you’re connecting to the server region that is geographically closest to you. This can ensure a more stable connection.
  4. Fullscreen Mode: Some users have reported that playing in fullscreen mode, rather than windowed or borderless mode, can help with some connectivity and performance issues. You can change this setting in the game’s graphics settings.
  5. Disable Unnecessary In-Game Settings: Features like motion blur, depth of field, or high-quality shaders can often strain your system. If you’re having issues, try disabling these settings to see if it improves your experience.

Remember, all systems are different and what works for one might not work for another. Adjust settings gradually and test the game after each change to find the optimal configuration for your system. If you’re still encountering error 40014 after trying these steps, it may be worth looking into other potential fixes or reaching out to Star Citizen’s support for further guidance.

Read more: Unleashing the Potential of Xbox Game Pass on Your Steam Deck

Fix 6: Update Operating System and Enable UPnP

Sometimes, system-level issues could be causing error 40014 in Star Citizen. Ensuring your operating system is up to date and that Universal Plug and Play (UPnP) is enabled on your router could help resolve these issues. Follow these steps:

  1. Update Your Operating System: Outdated operating system software can sometimes cause problems with games. If you’re using Windows, check for any available updates and install them. Once your system is up to date, restart your computer and try running Star Citizen again.
  2. Enable UPnP: UPnP can help with issues related to port forwarding, which can sometimes cause connection problems in games like Star Citizen. To enable UPnP, you’ll need to access your router’s settings. This process can vary depending on the make and model of your router, so you may need to refer to your router’s manual or the manufacturer’s website for instructions. Generally, you’ll need to access the router’s interface through a web browser, find the UPnP setting (often under ‘Advanced Settings’ or similar), and ensure it’s enabled.
  3. Perform a Clean Boot: Performing a clean boot can help identify any third-party software conflicts that might be causing issues with Star Citizen. To do this on Windows, use the System Configuration tool (accessed by typing ‘msconfig’ in the Windows Search bar) to perform a selective startup. Disable all non-Microsoft services and restart your computer. If Star Citizen runs without error, you can start enabling services and startup items in batches to identify what might be causing the issue.
  4. Reinstall Star Citizen Launcher: If the issue persists, consider uninstalling and reinstalling the Star Citizen launcher itself. This can sometimes clear up any issues that have arisen from updates or alterations to the launcher software.
  5. Ensure Enough System Resources: Check your system resources to make sure your PC has enough RAM and CPU power to run Star Citizen. Close unnecessary applications to free up resources.

These steps aim to ensure that your operating system and network configuration are not causing issues with Star Citizen. If none of these steps resolve error 40014, it might be time to reach out to Star Citizen support for further assistance.

Fix 7: Contact Star Citizen Support

If you’ve tried all of the above fixes and are still experiencing error 40014 in Star Citizen, it might be time to reach out to the game’s support team. This team has access to additional troubleshooting tools and resources, and they may be able to provide a solution. Here are the steps for contacting Star Citizen support:

  1. Gather Necessary Information: Before contacting support, gather all relevant information about your problem. This includes the exact error message you’re receiving, any steps you’ve already taken to try and fix the issue, and information about your system specifications.
  2. Create a Support Ticket: Visit the official Star Citizen website and navigate to the support section. From there, you’ll be able to create a new support ticket. Describe your issue in as much detail as possible and provide all the information you’ve gathered.
  3. Screenshot or Video: If possible, include a screenshot or video that shows the error. This can help the support team better understand the issue you’re experiencing.
  4. Wait for a Response: Once you’ve submitted your ticket, wait for a response from the Star Citizen support team. Depending on the volume of requests they’re dealing with, this could take some time.
  5. Follow Provided Instructions: Once you receive a response, follow the instructions provided by the support team. They might ask you to try specific troubleshooting steps or provide additional information.

Reaching out to the game’s support team is a reliable way of resolving issues that can’t be fixed with standard troubleshooting steps. They have more detailed knowledge of the game and can provide you with personalized help to resolve error 40014 in Star Citizen.


Error 40014 in Star Citizen can be a vexing hurdle, but the game’s dynamic universe is well worth the effort. Faced with this stumbling block, you’re not alone. Diverse solutions abound, from checking firewall settings to updating your operating system. Perhaps adjusting in-game settings may do the trick, or maybe it’s time to contact Star Citizen support.

It’s a daunting challenge, yet tackling it methodically can yield fruitful results. Keep patience at the forefront, persistence as your guide. The universe of Star Citizen, with its breathtaking vistas and intricate adventures, awaits beyond error 40014.

Remember, no single solution fits all – the right remedy depends on your unique circumstances. It’s a complex puzzle, but with each step, you edge closer to resolution. In the end, the thrill of flight, the vast expanses of space, and the intricate interactions of Star Citizen’s vibrant world are well worth the journey. Each attempt brings you one step closer to leaving error 40014 behind in the dust.


What exactly is Star Citizen error 40014?

Error 40014 occurs when Star Citizen faces issues connecting to its servers, often due to system or network problems.

Can updating Star Citizen resolve error 40014?

Yes, ensuring Star Citizen and your system software are updated can help eliminate error 40014.

Why is my firewall affecting Star Citizen and causing error 40014?

Firewalls can sometimes mistakenly block Star Citizen, causing connectivity issues like error 40014.

Can moving Star Citizen to another drive fix error 40014?

In certain scenarios, changing the installation drive or path of Star Citizen may resolve error 40014.

Why should I contact Star Citizen support for error 40014?

Star Citizen support can provide personalized assistance, having tools and resources that might help resolve error 40014.

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