Playstation error np-34958-9

The PlayStation is a popular gaming console enjoyed by millions of gamers worldwide. However, like any complex technology, it is not immune to occasional errors. One such error that PlayStation users may encounter is the NP-34958-9 error. This error code often appears when there is a problem with the console’s network connectivity. Understanding the causes and finding effective solutions can help you overcome this frustrating issue and get back to gaming seamlessly.

In this article, we will delve into the possible reasons behind the NP-34958-9 error and provide you with step-by-step procedures to fix it. Whether you are a seasoned gamer or a newcomer to the PlayStation world, this guide will assist you in resolving the issue and ensuring uninterrupted gaming experiences. Let’s explore the causes of the NP-34958-9 error and the solutions to get your PlayStation up and running again.

Understanding Error NP-34958-9

The NP-34958-9 error is an error code specific to the PlayStation console, and it indicates a network connectivity issue. When you encounter this error, it means that your PlayStation is unable to establish a stable connection to the network, preventing you from accessing online features, multiplayer modes, or downloading updates. Several factors can contribute to this error, ranging from network configuration problems to issues with the PlayStation Network (PSN) servers. By understanding the underlying causes, you can troubleshoot the error more effectively.

 Common Causes of NP-34958-9 Error

To resolve the NP-34958-9 error, it is crucial to identify the root cause. Here are some common reasons why this error might occur:

• Network Configuration Issues: Incorrect network settings or a poor internet connection can trigger the NP-34958-9 error. Ensure that your console is properly connected to the internet and that the network settings are correctly configured.
• PSN Server Outage: PlayStation Network (PSN) servers occasionally experience downtime or maintenance, leading to connectivity issues. Check if there are any ongoing server problems by visiting the official PlayStation website or social media channels.
• Router or Modem Problems: A faulty router or modem can disrupt the connection between your PlayStation and the internet, resulting in the NP-34958-9 error. Restarting or resetting your router can often resolve such issues.
• Firewall or Security Software: Overly strict firewall settings or security software on your network might block the necessary connections for your PlayStation, causing the NP-34958-9 error. Temporarily disabling or adjusting the settings can help determine if this is the cause.

How  to Fix NP-34958-9 Error?

Now that we have examined the common causes of the NP-34958-9 error, let’s explore the step-by-step procedures to fix it:

Fix 1: Verify Network Configuration

One of the primary causes of the NP-34958-9 error is incorrect network configuration. To fix this issue, follow these steps:

• Step 1: Check Wired or Wireless Connection: Determine whether you are using a wired or wireless connection. If you are using a wired connection, ensure that the Ethernet cable is securely connected to both your PlayStation and the router. For a wireless connection, make sure that your console is within range of your Wi-Fi network.
• Step 2: Restart Your Network Devices: Power off your PlayStation, router, and modem. Disconnect them from the power source. Wait for about 5 minutes before plugging them back in. Start with the modem, wait for all lights to stabilize, then proceed to turn on the router. Finally, power on your PlayStation.
• Step 3: Check Network Settings: On your PlayStation, go to the Settings menu and select “Network.” Choose “Set Up Internet Connection” and select either Wi-Fi or LAN (for wired connections), depending on your setup. Follow the on-screen instructions to configure the network settings correctly.
• Step 4: Use Manual IP Address: If the automatic network setup doesn’t work, try setting a manual IP address for your PlayStation. In the “Set Up Internet Connection” menu, choose the connection method and select “Custom.” When prompted to choose the IP address settings, select “Manual.” Enter the IP address, subnet mask, default gateway, and DNS servers manually. If you are unsure about these values, contact your internet service provider (ISP) for assistance.
• Step 5: Adjust DNS Settings: In the same “Set Up Internet Connection” menu, when prompted for DNS settings, choose “Manual.” Enter primary and secondary DNS server addresses. You can use public DNS servers like Google DNS (8.8.8.8 and 8.8.4.4) or OpenDNS (208.67.222.222 and 208.67.220.220). Alternatively, you can leave these fields blank to use the default DNS settings provided by your ISP.
• Step 6: Test the Connection: After completing the network configuration, select “Test Connection” in the “Network” menu. The PlayStation will perform a connectivity test to verify if the changes have resolved the NP-34958-9 error. If the test is successful, you should be able to access online features without encountering the error.

By following these steps to verify and fix your network configuration, you can effectively address the NP-34958-9 error and enjoy uninterrupted gaming on your PlayStation. If the error persists, proceed to the next fix for further troubleshooting.

Fix 2: Check and Adjust Firewall Settings

Another possible cause of the NP-34958-9 error is strict firewall settings that block the necessary connections for your PlayStation. To fix this issue, follow these steps:

• Step 1: Access Your Router Settings
  • Open a web browser on a device connected to the same network as your PlayStation.
  • Enter your router’s IP address in the browser’s address bar. You can find the IP address in the router’s manual or by searching for the specific model online.
• Step 2: Log in to Your Router
  • Enter the username and password for your router. If you haven’t changed them, the default credentials are typically printed on the router or mentioned in the manual.
• Step 3: Locate the Firewall Settings
  • Look for the firewall settings in your router’s interface. The location may vary depending on the router model. Common labels include “Firewall,” “Security,” or “Advanced Settings.”
• Step 4: Disable or Adjust the Firewall Settings
  • If the firewall is enabled, consider temporarily disabling it for troubleshooting purposes. This step will help determine if the firewall is causing the NP-34958-9 error.
  • If you prefer to keep the firewall enabled, look for options to create exceptions or open specific ports for your PlayStation. Consult your router’s manual or the manufacturer’s website for instructions on how to add exceptions or open ports.
• Step 5: Save and Apply Changes
  • After disabling or adjusting the firewall settings, save the changes and apply them. Allow your router a few moments to update the settings.
• Step 6: Restart Your Router and PlayStation
  • Power off your router and PlayStation, and disconnect them from the power source.
  • Wait for a few minutes before plugging them back in and powering them on.
  • Once the router and PlayStation have restarted, attempt to connect to the network and check if the NP-34958-9 error has been resolved.

By checking and adjusting your router’s firewall settings, you can potentially eliminate any obstacles that might be causing the NP-34958-9 error. If the error persists, there are additional fixes you can explore to further troubleshoot the issue and restore your PlayStation’s network connectivity.

Fix 3: Update PlayStation System Software

An outdated or corrupted system software on your PlayStation can contribute to the NP-34958-9 error. To fix this issue, follow these steps to update the system software:

• Step 1: Check Current System Software Version
  • On your PlayStation, go to the Settings menu and select “System Software Update.”
  • The current system software version will be displayed. Make a note of it.
• Step 2: Connect to the Internet
  • Ensure that your PlayStation is connected to the internet through a stable network connection.
• Step 3: Start System Software Update
  • Go back to the “System Software Update” menu and select “Update System Software.”
  • The PlayStation will check for available updates.
• Step 4: Install the Latest Update
  • If an update is available, follow the on-screen prompts to download and install it.
  • Be patient as the process may take some time, depending on the size of the update and your internet speed.
• Step 5: Restart Your PlayStation
  • After the update is installed, restart your PlayStation by powering it off and then back on.
• Step 6: Test the Connection
  • Once your PlayStation restarts, go to the “Network” menu and select “Test Connection” to ensure that the update has resolved the NP-34958-9 error.
  • If the test is successful, you should be able to access online features without encountering the error.

Updating your PlayStation’s system software ensures that you have the latest bug fixes, security patches, and performance enhancements, which can help resolve the NP-34958-9 error. If the error persists after updating the system software, there may be other underlying issues that require further troubleshooting or assistance from PlayStation support.

Note: It is always recommended to keep your PlayStation system software up to date to benefit from the latest features and improvements while minimizing the likelihood of encountering errors or compatibility issues.

Fix 4: Rebuild the PlayStation Database

A fragmented or corrupted database on your PlayStation can cause various errors, including the NP-34958-9 error. Rebuilding the database can help resolve such issues. Follow these steps to rebuild the PlayStation database:

• Step 1: Start PlayStation in Safe Mode
  • Turn off your PlayStation completely by pressing and holding the power button for about 7 seconds until you hear a second beep.
  • Connect your controller to the PlayStation using a USB cable.
• Step 2: Access Safe Mode
  • Press the power button on your PlayStation to turn it on, but continue holding the power button until you hear a third beep. This will boot your PlayStation into Safe Mode.
  • Release the power button.
• Step 3: Connect the Controller
  • Connect your controller to the PlayStation using a USB cable if it is not already connected.
• Step 4: Choose “Rebuild Database”
  • In Safe Mode, you will see a menu with several options. Use the D-pad on your controller to navigate and select “Rebuild Database.”
  • Be aware that this process may take some time, depending on the amount of data stored on your PlayStation.
• Step 5: Wait for the Rebuilding Process
  • The PlayStation will start rebuilding the database. You will see a progress bar indicating the status of the process. Avoid turning off your PlayStation during this process.
• Step 6: Test the Connection
  • Once the database rebuilding process is complete, your PlayStation will restart.
  • Go to the “Network” menu and select “Test Connection” to ensure that the NP-34958-9 error has been resolved.
  • If the test is successful, you should be able to access online features without encountering the error.

Rebuilding the PlayStation database can help organize and optimize its file structure, potentially resolving the NP-34958-9 error caused by a fragmented or corrupted database. If the error persists, you may need to explore further troubleshooting options or seek assistance from PlayStation support.

Fix 5: Reset the PlayStation to Factory Settings

If none of the previous fixes have resolved the NP-34958-9 error, resetting your PlayStation to its factory settings can be a last resort solution. Keep in mind that this will erase all data and settings on your console, so it’s important to back up any important files before proceeding. Follow these steps to reset your PlayStation:

• Step 1: Backup Your Data
  • Connect an external storage device to your PlayStation and backup any important game saves, screenshots, videos, or other data you want to keep. You can use the built-in backup utility or manually copy the files to the external storage.
• Step 2: Access Safe Mode
  • Turn off your PlayStation completely by pressing and holding the power button for about 7 seconds until you hear a second beep.
  • Connect your controller to the PlayStation using a USB cable.
  • Press the power button on your PlayStation to turn it on while continuing to hold the power button until you hear a third beep. This will boot your PlayStation into Safe Mode.
  • Release the power button.
• Step 3: Choose “Initialize PS4”
  • In Safe Mode, select the “Initialize PS4” option. This will reset your PlayStation to its factory settings.
  • You will have the option to perform either a “Quick” or “Full” initialization. The Quick option erases data quickly but doesn’t thoroughly clean the hard drive, while the Full option takes more time but provides a more comprehensive wipe.
• Step 4: Follow the On-Screen Prompts
  • Carefully read and follow the on-screen prompts to confirm the reset process.
  • Be aware that this process may take a while, especially if you choose the Full initialization option.
• Step 5: Restore Backed-Up Data (Optional)
  • Once the reset is complete, you can reconnect your external storage device and restore the backed-up data using the backup utility or by manually copying the files back to your PlayStation.
• Step 6: Reconfigure Network Settings
  • After the reset, go to the “Network” menu in the PlayStation settings and set up your network connection again.

By resetting your PlayStation to its factory settings, you essentially start with a clean slate, which can often resolve persistent errors like the NP-34958-9 error. However, remember that this is a drastic step and should only be considered if other troubleshooting methods have failed.

Fix 6: Check for Hardware Issues

If none of the previous fixes have resolved the NP-34958-9 error, it’s possible that the issue lies with your PlayStation’s hardware. Here are steps to help you check for and address any hardware problems:

• Step 1: Power Cycle Your PlayStation
  • Turn off your PlayStation and disconnect it from the power source.
  • Wait for a few minutes, then reconnect the power cable and turn on your console.
  • Sometimes, a simple power cycle can fix minor hardware glitches.
• Step 2: Check Cables and Connections
  • Ensure that all cables connecting your PlayStation to the TV and power source are securely plugged in.
  • If you’re using an HDMI cable, try replacing it with a different one to rule out any cable-related issues.
• Step 3: Test on a Different TV or Monitor
  • Connect your PlayStation to a different TV or monitor to see if the NP-34958-9 error persists.
  • If the error doesn’t occur on another display, the issue may be with your original TV or monitor.
• Step 4: Remove External Devices
  • Disconnect any external devices or USB peripherals connected to your PlayStation, such as external hard drives or charging docks.
  • Sometimes, compatibility issues with external devices can cause errors.
• Step 5: Perform a System Initialization
  • This step is a last resort and should only be attempted if you’re comfortable with it, as it will erase all data and settings on your PlayStation.
  • Go to the Settings menu, select “Initialization,” and choose “Initialize PS4.”
  • Follow the on-screen prompts to complete the process.
• Step 6: Seek Professional Help
  • If the NP-34958-9 error persists even after these steps, it may indicate a more serious hardware issue.
  • Contact PlayStation Support or consult with a professional technician for further diagnosis and repair.

Hardware issues can be more challenging to diagnose and fix without proper expertise and tools. If you suspect a hardware problem is causing the NP-34958-9 error, it’s recommended to seek professional assistance to ensure an accurate assessment and appropriate resolution.

Fix 7: Temporarily Disable Proxy Settings

Sometimes, proxy settings can interfere with the network connection on your PlayStation, leading to the NP-34958-9 error. Temporarily disabling proxy settings can help troubleshoot this issue. Follow these steps to disable proxy settings on your PlayStation:

• Step 1: Access Network Settings
  • On your PlayStation, navigate to the Settings menu and select “Network.”
  • Choose “Set Up Internet Connection” and select the connection method you are using (Wi-Fi or LAN).
• Step 2: Select Custom Settings: In the “Set Up Internet Connection” menu, choose “Custom” when prompted to select the IP address settings.
• Step 3: Choose Automatic for IP Address Settings: In the IP address settings, select “Automatic” for both the IP address and DHCP hostname.
• Step 4: Set Proxy Server to “Do Not Use”: When prompted for the Proxy Server, select “Do Not Use.”
• Step 5: Proceed with Network Setup: Complete the remaining steps of the network setup by following the on-screen instructions.
• Step 6: Test the Connection
  • Once the network setup is complete, go to the “Network” menu and select “Test Connection” to check if the NP-34958-9 error has been resolved.
  • If the test is successful, you should be able to access online features without encountering the error.

Disabling proxy settings can eliminate any potential conflicts caused by the proxy server and allow your PlayStation to establish a direct connection to the network. If the NP-34958-9 error persists, you may need to consider other troubleshooting methods or seek assistance from PlayStation Support.

Read more: e-8210604a: Playstation error code | PS4 error code e-8210604a

Fix 8: Check for Firmware Updates on Router

In some cases, outdated firmware on your router can cause compatibility issues and contribute to the NP-34958-9 error. Updating the firmware can potentially resolve these issues. Here are steps to check for firmware updates on your router:

• Step 1: Determine Router Model and Manufacturer
  • Locate the model and manufacturer information of your router. This is typically found on the router itself or in the user manual.
• Step 2: Access Router Settings
  • Open a web browser on a device connected to the same network as your router.
  • Enter your router’s IP address in the browser’s address bar. This IP address is usually printed on the router or mentioned in the user manual.
• Step 3: Log in to Router Interface
  • Enter the username and password for your router. If you haven’t changed them, the default credentials can often be found in the user manual or by searching online for the specific router model.
• Step 4: Find Firmware Update Section
  • Look for a section in the router interface labeled “Firmware Update,” “System,” or something similar. The location may vary depending on the router model.
• Step 5: Check for Updates
  • Within the firmware update section, there should be an option to check for firmware updates. Click on this option to initiate the process.
  • The router will connect to the manufacturer’s server and check if any updates are available.
• Step 6: Download and Install Firmware Update
  • If a firmware update is found, follow the on-screen instructions to download and install it.
  • Be patient as the process may take some time, and it’s important to avoid interrupting the update.
• Step 7: Restart Router
  • After the firmware update is complete, restart your router by turning it off and then back on.
• Step 8: Test the Connection
  • Once the router has restarted, go to the “Network” menu on your PlayStation and select “Test Connection” to check if the NP-34958-9 error has been resolved.
  • If the test is successful, you should be able to access online features without encountering the error.

Updating the firmware on your router ensures that it has the latest bug fixes and improvements, which can potentially resolve compatibility issues causing the NP-34958-9 error. If the error persists, there may be other factors contributing to the issue, and you may need to explore additional troubleshooting methods or seek assistance from PlayStation Support.

Fix 9: Contact PlayStation Support

If you have exhausted all the previous fixes and the NP-34958-9 error still persists, it may be time to reach out to PlayStation Support for further assistance. The support team has in-depth knowledge of PlayStation systems and can provide specific guidance tailored to your situation. Here’s what you can do:

• Step 1: Gather Information
  • Before contacting PlayStation Support, gather relevant information about your PlayStation, such as the model number, system software version, and any error codes you have encountered.
  • Write down a detailed description of the issue, including when it started, any changes or updates you made prior to the error, and the troubleshooting steps you have already taken.
• Step 2: Visit the PlayStation Support Website
  • Go to the official PlayStation Support website (www.playstation.com/support/) and search for the error code “NP-34958-9” in the support search bar.
  • Browse through the provided troubleshooting articles and FAQs to see if there are any additional solutions or insights related to the specific error.
• Step 3: Contact PlayStation Support
  • If you couldn’t find a solution on the support website, look for contact options such as live chat, email, or phone support.
  • Explain your issue in detail to the support representative and provide all the relevant information you gathered.
• Step 4: Follow the Guidance
  • Follow the instructions provided by the PlayStation Support team. They may ask you to perform additional troubleshooting steps or provide specific instructions for resolving the NP-34958-9 error based on your situation.
  • Be patient and cooperative during the process, as it may take time to diagnose and address the issue.

PlayStation Support is dedicated to assisting users with their technical difficulties, and they have the expertise to help resolve complex errors like the NP-34958-9 error. Don’t hesitate to reach out to them for professional assistance and guidance.

Preventing the NP-34958-9 Error

While it’s helpful to know how to fix the NP-34958-9 error, taking preventive measures can help you avoid encountering the error in the first place. Here are some tips to ensure a smooth PlayStation experience:

1. Maintain a Stable Internet Connection

• Use a reliable and high-speed internet connection to ensure a stable and consistent network connection for your PlayStation.
• If you’re using a wireless connection, try to minimize obstructions and distance between your console and the Wi-Fi router to improve signal strength.

2. Keep Your PlayStation System Software Updated

• Regularly check for system software updates on your PlayStation and install them when available.
• System software updates often contain bug fixes, security patches, and performance enhancements that can help prevent errors like NP-34958-9.

3. Update Router Firmware

• Stay up to date with the latest firmware for your router. Regularly check the manufacturer’s website for any firmware updates and install them if available.
• Router firmware updates can address compatibility issues and improve overall performance.

4. Avoid Overloading the Network

• Limit the number of devices connected to your network while using online features on your PlayStation. Excessive network traffic can cause congestion and impact the performance of your console.

5. Use Reliable Network Equipment

• Invest in a good quality router and modem that are known for stability and reliability. Opt for reputable brands and models that have positive user reviews.

6. Be Mindful of Proxy Server Usage

• If you use a proxy server, ensure that the settings are correctly configured on your PlayStation. Incorrect proxy settings can interfere with the network connection and lead to errors like NP-34958-9.

7. Perform Regular Database Maintenance

• Periodically rebuild the database on your PlayStation to optimize its performance and prevent potential errors. Follow the steps outlined earlier in this article to rebuild the database.

By following these preventive tips, you can minimize the chances of encountering the NP-34958-9 error and enjoy a seamless gaming experience on your PlayStation. Remember to stay proactive in maintaining your network and keeping your system software up to date.

Conclusion

Encountering the NP-34958-9 error on your PlayStation can be frustrating. However, with the troubleshooting steps provided and preventive measures in place, you can overcome this issue and enjoy uninterrupted gaming. By verifying network settings, checking hardware, updating firmware, and seeking support if needed, you can tackle the NP-34958-9 error and ensure a smooth PlayStation experience. Remember to maintain a stable internet connection, keep your system software updated, and follow best practices to prevent future errors. With these tips, you’ll be well-equipped to troubleshoot and prevent the NP-34958-9 error, ensuring hours of gaming enjoyment on your PlayStation.

FAQs