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Insignia fire TV remote not working

Are you facing issues with your Insignia Fire TV remote? You’re not alone! A malfunctioning remote can be frustrating, especially when you’re in the mood for a movie night or want to explore your favorite shows. Before you give in to the annoyance, let’s explore the common reasons why your Insignia Fire TV remote might not be working and, more importantly, how to fix it.

In this comprehensive guide, we will walk you through the potential culprits behind the malfunction, offering step-by-step solutions to revive your remote control’s functionality. Whether it’s unresponsive buttons, pairing problems, or battery issues, we’ve got you covered. Get ready to regain control over your entertainment experience with our expert tips and tricks. Let’s dive in!

Insignia fire TV remote not working

Reasons Behind Insignia Fire TV Remote Not Working

  1. Low or Depleted Batteries: The remote requires sufficient power to transmit signals to the TV.
  2. Unpaired Remote: Accidental unpairing or software glitches can cause the remote to lose connection with the TV.
  3. Infrared Signal Interference: Other electronic devices or direct sunlight can disrupt the IR signals.
  4. Outdated Fire TV Software: Incompatibility issues may arise if the Fire TV software is not up-to-date.
  5. Physical Damage: Drops or spills can impact the internal components of the remote.

How to fix Insignia Fire TV Remote not working?

Fix 1: Replace the Batteries

The most common reason for an Insignia Fire TV remote not working is low or depleted batteries. When the batteries run out of power, the remote loses its ability to send signals to your TV, rendering it unresponsive.

Steps to Fix:

  1. Locate the Battery Compartment: Turn the remote over and locate the battery compartment on the back.
  2. Open the Battery Compartment: Depending on the model, you might need to slide or press a latch to open the compartment.
  3. Remove Old Batteries: Take out the old batteries from the compartment and dispose of them responsibly.
  4. Use High-Quality Batteries: To ensure optimal performance, use high-quality alkaline or lithium batteries as replacements.
  5. Insert the New Batteries: Align the new batteries correctly according to the polarity indicated inside the compartment.
  6. Close the Compartment Securely: Ensure the compartment is properly closed to avoid any connection issues.
  7. Test the Remote: Point the remote at the TV and press some buttons to check if it’s now responding.

By following these steps and using fresh batteries, your Insignia Fire TV remote should be back to functioning properly, allowing you to enjoy uninterrupted control over your entertainment experience. If the issue persists, proceed to the next fix.

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Fix 2: Re-Pair the Remote

Sometimes, your Insignia Fire TV remote might become unpaired from your TV, which can result from software glitches or accidental unpairing.

Steps to Fix:

  1. Turn on the TV: Ensure that your TV is powered on and ready for the pairing process.
  2. Navigate to Settings: Using your TV’s physical buttons, access the TV’s main menu and navigate to the “Settings” section.
  3. Select “Controllers & Bluetooth Devices”: Look for the option labeled “Controllers & Bluetooth Devices” and select it.
  4. Choose “Amazon Fire TV Remotes”: Within the controller settings, locate and choose the option “Amazon Fire TV Remotes” to manage your remote devices.
  5. Add New Remote: Look for an option that allows you to “Add New Remote” or “Pair New Remote” and select it.
  6. Put Remote in Pairing Mode: On your Insignia Fire TV remote, press and hold the Home button (the one with the house icon) for about ten seconds.
  7. Successful Pairing: The TV will detect the remote, and once the pairing is successful, you should see an on-screen confirmation.
  8. Test the Remote: Point the remote at the TV and check if it’s now responsive.

Following these steps should re-establish the connection between your Insignia Fire TV remote and your TV, allowing you to control your Fire TV seamlessly. If the issue persists, try the next fix.

Fix 3: Address Infrared Signal Interference

Infrared (IR) remotes like the Insignia Fire TV remote can experience issues due to signal interference from other electronic devices or direct sunlight.

Steps to Fix:

  1. Identify Potential Interference Sources: Look for any electronic devices near your TV and remote, such as other remotes, lamps, or audio equipment. Also, check if there is any direct sunlight falling on the TV or remote.
  2. Remove Interference Sources: Reposition any electronic devices near the TV to minimize signal interference. If possible, move them farther away from the TV and remote. Close curtains or blinds to block direct sunlight during TV usage.
  3. Keep Line-of-Sight Clear: Ensure that there are no obstructions between the remote and the TV. Clear any objects or obstacles that might hinder the IR signals from reaching the TV.
  4. Use an IR Extender (Optional): If interference persists, consider using an IR extender. This device relays the remote’s signals to the TV using radiofrequency, eliminating the need for a direct line of sight.
  5. Test the Remote: After addressing potential interference sources, check if the remote is now functioning correctly by testing various buttons and functions.

By following these steps, you can mitigate the impact of signal interference on your Insignia Fire TV remote, ensuring smooth and uninterrupted control over your Fire TV experience. If the issue still persists, proceed to the next fix.

Fix 4: Update Fire TV Software

Outdated Fire TV software can lead to compatibility issues with your Insignia Fire TV remote, resulting in unresponsiveness.

Steps to Fix:

  1. Access Fire TV Settings: Turn on your Fire TV and navigate to the home screen. From there, go to the “Settings” option at the top.
  2. Select “My Fire TV” or “Device & Software”: In the settings menu, choose either “My Fire TV” or “Device & Software” option, depending on your Fire TV model.
  3. Check for System Update: Look for the option labeled “About” and select it. Within the “About” section, you’ll find “Check for System Update” or “Check for Updates”.
  4. Start the Update Process: If an update is available, your Fire TV will prompt you to download and install it. Proceed with the update process and wait for it to complete.
  5. Restart Fire TV: After the update is installed, your Fire TV will automatically restart. Alternatively, you can manually restart it to ensure the changes take effect.
  6. Test the Remote: Once your Fire TV has restarted, check if the remote is now responding correctly to commands.

By keeping your Fire TV software up-to-date, you can ensure better compatibility between the device and your Insignia Fire TV remote, resolving any potential responsiveness issues. If the problem persists, try the next fix.

Fix 5: Inspect for Physical Damage

Physical damage, such as drops or spills, can significantly impact the functionality of your Insignia Fire TV remote.

Steps to Fix:

  1. Visually Inspect the Remote: Carefully examine the remote for any visible signs of damage. Look for cracks, dents, or any other external damage that might be affecting its performance.
  2. Check Button Responsiveness: Press each button on the remote and observe if they respond as expected. Pay attention to any buttons that feel sticky or unresponsive.
  3. Clean the Remote (if needed): If you notice minor debris or dirt around the buttons, use a soft, dry cloth to gently clean the remote’s surface. Avoid using water or any liquid, as it could damage the internal components.
  4. Open the Remote (if necessary): If you suspect there might be internal damage, consider opening the remote carefully. Refer to the user manual or online guides for your specific remote model to disassemble it properly.
  5. Clean Internal Components (if necessary): If you find any dust or foreign particles inside, use a compressed air duster or a cotton swab to clean the internal components gently.
  6. Reassemble the Remote: After cleaning, reassemble the remote, making sure all components fit back into place securely.
  7. Test the Remote: Point the remote at the TV and test various buttons to check if the responsiveness has improved.

By following these steps and addressing any potential physical damage, you can increase the chances of restoring your Insignia Fire TV remote to full functionality. If the remote still doesn’t work correctly, it may be irreparable, and you might need to consider replacing it with a new one.

Fix 6: Reset the Fire TV Remote

In some cases, a simple reset of the Fire TV remote can resolve unresponsiveness issues caused by minor software glitches.

Steps to Fix:

  1. Locate the Reset Button: On your Insignia Fire TV remote, look for the “Reset” button. It is usually located inside the battery compartment.
  2. Press and Hold the Reset Button: Using a small, pointed object like a paperclip or pin, press and hold the reset button for about 15-20 seconds.
  3. Release the Reset Button: After holding the reset button, release it and wait for a moment.
  4. Reinsert Batteries (Optional): If you removed the batteries during the reset process, reinsert them securely into the battery compartment.
  5. Test the Remote: Point the remote at the TV and check if it is now responding correctly to commands.

Resetting the Fire TV remote can often clear any minor glitches or issues that might have caused the unresponsiveness. If the remote is still not working as expected, it’s possible that there may be more complex hardware or software problems, and you might need to seek professional assistance or consider replacing the remote altogether.

Fix 7: Check for Remote App Compatibility

If you are using a remote app on your smartphone to control your Insignia Fire TV, it’s crucial to ensure that the app is compatible with your TV model and has the necessary permissions.

Steps to Fix:

  1. Verify App Compatibility: Check the app store or marketplace where you downloaded the remote control app. Ensure that the app is specifically designed for controlling Insignia Fire TV models.
  2. Update the Remote App: If the app is already installed on your smartphone, check for any available updates. Keeping the app up-to-date can resolve compatibility issues and improve performance.
  3. Grant Necessary Permissions: Ensure that the remote app has the required permissions to communicate with your Insignia Fire TV. Check your smartphone’s settings and enable any necessary access.
  4. Check Network Connectivity: Both your smartphone and Insignia Fire TV should be connected to the same Wi-Fi network for the remote app to work correctly. Verify that both devices are connected to the same network.
  5. Restart Your Smartphone and Fire TV: Sometimes, restarting both your smartphone and Fire TV can refresh the connections and resolve any temporary issues.
  6. Reinstall the Remote App: If none of the above steps work, consider uninstalling and then reinstalling the remote app on your smartphone.
  7. Test the Remote App: Open the remote app and use it to control your Insignia Fire TV. Check if it’s now responding correctly.

By ensuring that you are using a compatible and up-to-date remote app, you can enhance the functionality of your Insignia Fire TV remote through your smartphone. If the app is still not working correctly, consider using a physical remote or consult the manufacturer for further support.

Fix 8: Perform a Factory Reset

If none of the previous fixes have resolved the issue and your Insignia Fire TV remote remains unresponsive, performing a factory reset on the Fire TV might be the last option to troubleshoot the problem.

Steps to Fix:

  1. Navigate to Fire TV Settings: Using your working remote or the Fire TV app on your smartphone, access the “Settings” menu on your Fire TV.
  2. Select “My Fire TV” or “Device & Software”: In the settings menu, choose either “My Fire TV” or “Device & Software”, depending on your Fire TV model.
  3. Select “Reset to Factory Defaults”: Within the “My Fire TV” or “Device & Software” section, look for the option labeled “Reset to Factory Defaults”.
  4. Confirm Factory Reset: You’ll receive a warning message about erasing all data and settings. Confirm the action and proceed.
  5. Wait for the Reset: Your Fire TV will start the factory reset process, which may take a few minutes. Once complete, the Fire TV will restart.
  6. Set Up Fire TV Again: After the restart, follow the on-screen instructions to set up your Fire TV as if it were new, including pairing the remote during the setup process.
  7. Test the Remote: Once the setup is complete, check if your Insignia Fire TV remote is now responding correctly.

Keep in mind that performing a factory reset will erase all settings and installed apps on your Fire TV, so use this option as a last resort when all other fixes have failed. Make sure to back up any important data before proceeding. If the remote is still unresponsive after the factory reset, it’s possible that there might be a hardware issue with the remote or the Fire TV itself, and you should seek professional assistance for further troubleshooting.

Preventing Insignia Fire TV Remote issues

Properly Store and Handle the Remote

  • Store the remote in a safe and dry place when not in use to protect it from accidental damage or spills.
  • Avoid dropping or mishandling the remote, as physical damage can lead to functionality issues.
  • Use a remote holder or organizer to keep the remote easily accessible and prevent it from getting lost or misplaced.

Regularly Replace Batteries

  • Check the battery status periodically and replace the batteries when they start to weaken or run out of power.
  • Use high-quality alkaline or lithium batteries to ensure optimal performance and longevity.

Keep the Remote Clean

  • Gently clean the surface of the remote regularly using a soft, dry cloth to remove dirt and debris that could affect button responsiveness.
  • Avoid using water or liquid cleaners, as they can damage the internal components.

Keep the Firmware Up-to-date

  • Regularly check for software updates for both your Insignia Fire TV and the remote control to ensure compatibility and fix any known issues.

Avoid Signal Interference

  • Place your Insignia Fire TV and any electronic devices away from potential sources of interference, such as other remotes, lamps, or direct sunlight.
  • Use an IR extender if necessary to overcome line-of-sight issues caused by interference.

Be Mindful of Remote App Compatibility

  • Download and use a remote app that is specifically designed for Insignia Fire TV models to ensure proper compatibility.
  • Keep the remote app updated and grant necessary permissions to enable smooth communication with your Fire TV.

By following these preventive tips, you can extend the lifespan and functionality of your Insignia Fire TV remote, reducing the chances of encountering issues in the future and enjoying uninterrupted control over your entertainment experience.


Troubleshooting the Insignia Fire TV remote is manageable by following these expert tips. Preventive measures ensure long-lasting remote functionality, enhancing your entertainment experience. From replacing batteries to re-pairing the remote and addressing potential interference, each fix caters to specific issues. Remember to keep software updated and handle the remote with care. For more complex problems, professional assistance may be necessary. The remote app offers convenience if compatible and properly configured. Embrace these solutions, and you’ll be back to seamless control of your Fire TV, enriching your entertainment journey. Enjoy uninterrupted streaming and happy viewing!


Why is my Insignia Fire TV remote not working?

The main reasons are low batteries, unpairing, signal interference, and physical damage.

How do I fix the remote if it’s not responding?

Replace batteries, re-pair the remote, address signal interference, and update Fire TV software.

What if my remote has visible damage?

Minor damage can be cleaned, but major damage may require a new remote.

My remote works with other devices but not the TV. What should I do?

Ensure the remote is paired with the TV and there’s no signal interference.

Can an outdated Fire TV software cause remote issues?

Yes, update the Fire TV software to ensure compatibility with the remote.

What should I do if my remote app is not working?

Verify app compatibility, update the app, and check network connectivity.

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