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Amazon error code 5004

Have you ever encountered Amazon Error Code 5004 while trying to enjoy your favorite movies or TV shows? If you have, you’re not alone. Error codes can be frustrating, but fear not – we’re here to help. In this comprehensive guide, we’ll delve deep into Amazon Error Code 5004, exploring the reasons behind it and providing you with step-by-step solutions to resolve the issue. Amazon Prime Video is a popular streaming platform, but like any technology, it can sometimes throw unexpected errors your way.

Error Code 5004 is one such hurdle that users encounter, preventing them from accessing their desired content. To make your streaming experience seamless, we’ll not only explain the possible causes behind this error but also offer clear and practical instructions on how to fix it. So, let’s dive in and unravel the mysteries of Amazon Error Code 5004.

Amazon error code 5004

Understanding Amazon Error Code 5004

Before we jump into the solutions, it’s essential to understand what Amazon Error Code 5004 actually means. This error typically occurs on Amazon Prime Video when there is an issue with your device’s connectivity or the application itself. It’s a generic error message that indicates something has gone wrong but doesn’t provide specific details about the problem.

Now that we have a basic understanding, let’s explore the various reasons why you might encounter Error Code 5004 on Amazon Prime Video and, more importantly, how to fix it.

Possible Causes of Amazon Error Code 5004

  1. Network Connection Issues: One of the most common causes of Error Code 5004 is a poor or unstable internet connection. If your network is slow or intermittent, Amazon Prime Video may struggle to load, resulting in this error.
  2. Outdated App Version: If you’re using an outdated version of the Amazon Prime Video app, it might not be compatible with the latest features and security protocols, leading to errors like 5004.
  3. Device Compatibility: Your device’s hardware and software may not meet Amazon Prime Video’s requirements. This can cause compatibility issues, resulting in error codes.
  4. Server Problems: Sometimes, the error may not be on your end at all. Amazon’s servers can experience downtime or technical issues, which can trigger Error Code 5004.
  5. Account Issues: If there’s a problem with your Amazon Prime Video account, such as an expired subscription or payment issues, you may encounter this error.

Now, let’s move on to the solutions for each of these potential causes.

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How to Fix Amazon Error Code 5004?

Fix 1: Check Your Network Connection

Is Amazon Error Code 5004 causing interruptions in your streaming experience? This error is often linked to network connectivity issues. Here’s a detailed step-by-step guide to fix this problem:

Restart Your Router:

  • Begin by locating your router and identifying the power button. This button is usually at the back or bottom of the device.
  • Press the power button to turn off the router. Wait for about 30 seconds to 1 minute. This pause allows the router’s internal components to reset.
  • After the waiting period, press the power button again to turn the router back on. Wait for the lights on the router to stabilize, which typically takes a few minutes.
  • Once the router is fully operational, try streaming content on Amazon Prime Video again to see if Error Code 5004 has been resolved.

Use a Wired Connection:

  • If you’re using Wi-Fi to connect your streaming device to the internet, consider switching to a wired connection.
  • Locate an Ethernet cable and connect one end to your router and the other end to your streaming device, if your device supports wired connections.
  • Wired connections tend to be more stable and can often eliminate network-related issues that cause Error Code 5004.

Run an Internet Speed Test:

  • To ensure your internet connection is up to par, perform an internet speed test. You can do this by searching “speed test” on your preferred search engine and selecting a reliable speed test website.
  • The speed test will provide you with important metrics like download and upload speeds, as well as ping latency. Compare these results to your internet plan to make sure you’re getting the speeds you’re paying for.
  • If your speeds are significantly lower than what you’re expecting or if your connection is unstable, consider contacting your internet service provider to resolve the issue.

By following these detailed steps for Fix 1, you can effectively address network connectivity issues that may be causing Amazon Error Code 5004. A stable network connection is crucial for uninterrupted streaming on Amazon Prime Video.

Fix 2: Update the Amazon Prime Video App

An outdated app can sometimes trigger Amazon Error Code 5004. Here’s how to update the app and potentially resolve the issue:

  1. Visit Your App Store: Open the app store on your device. If you’re using an Android device, it’s the Google Play Store, while Apple users can access the Apple App Store.
  2. Search for Amazon Prime Video: In the search bar, type “Amazon Prime Video” and press Enter.
  3. Check for Updates: If an update is available for the Amazon Prime Video app, you’ll see an “Update” button. Tap on it to initiate the update.
  4. Wait for the Update to Complete: The app will begin downloading and installing the update. This process may take a few minutes, depending on your internet speed.
  5. Launch the Updated App: Once the update is complete, open the Amazon Prime Video app and attempt to stream your content again to check if Error Code 5004 has been resolved.

Fix 3: Ensure Device Compatibility

If your device doesn’t meet the necessary requirements, you might encounter Error Code 5004. Here’s how to ensure your device is compatible:

  1. Visit Amazon’s System Requirements Page: Go to Amazon Prime Video’s official website.
  2. Check Your Device Compatibility: Navigate to the system requirements page, where you’ll find a list of compatible devices. Ensure that your device matches these requirements.
  3. Update Your Device (If Possible): If your device is slightly below the requirements, check for any available software updates. Installing the latest updates can sometimes improve compatibility.

Fix 4: Verify Server Status

Sometimes, the issue may not be on your end, but with Amazon’s servers. Here’s how to check the server status:

  1. Visit Amazon’s Official Server Status Page: Open a web browser and search for “Amazon Prime Video server status.”
  2. Check the Current Status: The server status page will provide information on whether Amazon’s servers are experiencing any issues. Look for any reported problems in your region.
  3. Wait for Resolution: If you find that Amazon’s servers are indeed experiencing problems, the best course of action is to wait for Amazon’s technical team to resolve the issue. Once the server problem is fixed, you should be able to stream without encountering Error Code 5004.

Fix 5: Review Your Account

Account-related issues, such as payment problems or subscription expiration, can also lead to Error Code 5004. Here’s how to review your account:

  1. Access Your Amazon Prime Video Account: Log in to your Amazon Prime Video account using your web browser.
  2. Check Subscription Status: Verify that your subscription is active and up to date. If your subscription has expired or the payment method associated with it is invalid, this could be the cause of the error.
  3. Update Payment Information: If your payment information is outdated or incorrect, update it with the correct details to ensure smooth streaming.

Fix 6: Clear App Cache and Data (For Mobile Devices)

On mobile devices, accumulated cache and data can sometimes lead to Error Code 5004. Clearing this data can resolve the issue:

  1. Access App Settings: Navigate to your device’s settings menu.
  2. Find App/Application Manager: Locate the section where you manage apps. This is typically labeled as “Apps” or “Application Manager” in your device’s settings.
  3. Select Amazon Prime Video: Scroll through the list of installed apps and find Amazon Prime Video. Tap on it to access its settings.
  4. Clear Cache and Data: Within the app settings, you’ll see options to clear cache and clear data. Start by clearing the cache, and if the problem persists, proceed to clear data. Please note that clearing data will reset the app to its default settings.
  5. Restart the App: After clearing the cache and/or data, close the settings and restart the Amazon Prime Video app. Attempt to stream content to check if the error is resolved.

Fix 7: Disable VPN or Proxy Servers

If you’re using a VPN or proxy server to access Amazon Prime Video from a different region, it can sometimes lead to Error Code 5004 due to location-based restrictions. Here’s how to disable them:

  1. Turn Off VPN/Proxy: If you’re using a VPN or proxy service, disconnect or disable it temporarily.
  2. Clear Browser Cache (For Web Browsers): If you’re streaming through a web browser, clear your browser’s cache and cookies.
  3. Restart the Browser or App: After disabling the VPN or proxy, restart the web browser or the Amazon Prime Video app.
  4. Stream Content: Try streaming content again to see if the error is resolved. If it is, you may need to reconsider your VPN or proxy usage when accessing Amazon Prime Video.

Fix 8: Check for Firmware/Software Updates (Smart TVs and Streaming Devices)

If you’re using a smart TV or dedicated streaming device to access Amazon Prime Video, outdated firmware or software can sometimes cause Error Code 5004. Here’s how to check for updates:

  1. Access Device Settings: Navigate to your smart TV’s or streaming device’s settings menu.
  2. Check for Updates: Look for an option related to system updates or firmware updates. This may be labeled differently depending on your device.
  3. Install Available Updates: If updates are available, proceed to install them. Ensure that your device is connected to the internet during this process.
  4. Restart the Device: After installing updates, restart your smart TV or streaming device.
  5. Reopen Amazon Prime Video: Launch the Amazon Prime Video app and attempt to stream content again to check if Error Code 5004 has been resolved.

By following these three additional fixes (Fix 6 to Fix 8), you can address various factors that may be contributing to Amazon Error Code 5004. These steps cover scenarios related to mobile devices, VPN usage, and smart TVs/streaming devices, offering a comprehensive approach to resolving the issue.

Preventing Amazon Error Code 5004: Tips for a Smooth Streaming Experience

While knowing how to fix Error Code 5004 is essential, preventing it in the first place can save you time and frustration. Here are some tips to help you enjoy a seamless streaming experience on Amazon Prime Video:

  • 1. Maintain a Stable Internet Connection:
    • Invest in a reliable internet service provider (ISP) that offers consistent speeds suitable for streaming.
    • Use a wired Ethernet connection when possible, as it is generally more stable than Wi-Fi.
    • If you must use Wi-Fi, position your router closer to your streaming device and reduce interference from other devices.
  • 2. Keep Your App and Device Updated:
    • Regularly check for updates to the Amazon Prime Video app on your device and install them promptly.
    • Ensure that your streaming device or smart TV’s firmware/software is up to date, as this can affect app compatibility.
  • 3. Use a Compatible Device:
    • Before purchasing a streaming device or smart TV, check if it is compatible with Amazon Prime Video by visiting Amazon’s official compatibility list.
    • Avoid using older devices with outdated hardware, as they may struggle to handle streaming.
  • 4. Disable VPN or Proxy Servers When Not Needed: If you’re using a VPN or proxy to access content from different regions, disable it when using Amazon Prime Video, as it can trigger location-related errors like Error Code 5004.
  • 5. Clear Cache and Data Periodically: If you encounter issues with the Amazon Prime Video app on your mobile device, consider clearing its cache and data. Just be aware that this will reset the app’s settings.
  • 6. Monitor Subscription and Payment Status:
  • Regularly check your Amazon Prime Video subscription status to ensure it’s active and paid for.
  • Update your payment information if it changes to prevent subscription interruptions.
  • 7. Be Aware of Server Status: Keep an eye on Amazon’s official server status page to check for any reported outages or issues in your region.
  • 8. Close Background Apps: Running multiple apps or background processes on your streaming device can consume resources and cause streaming problems. Close unnecessary apps before using Amazon Prime Video.

By following these preventive tips, you can reduce the likelihood of encountering Amazon Error Code 5004 and enjoy uninterrupted streaming on Amazon Prime Video.


In the world of streaming, encountering error codes like Amazon Error Code 5004 is not uncommon. However, armed with the knowledge and solutions provided in this guide, you can tackle this issue with confidence. Whether it’s a network hiccup, an outdated app, or compatibility concerns, you now have the tools to diagnose and resolve the problem. Remember, technology can be unpredictable, but that doesn’t mean it should interrupt your entertainment. With a stable network connection, up-to-date app, compatible device, and a quick check of Amazon’s server status, you can bid farewell to Error Code 5004 and get back to enjoying your favorite movies and TV shows on Amazon Prime Video. Happy streaming!


What is Amazon Error Code 5004, and why does it disrupt my streaming experience?

Error Code 5004 on Amazon Prime Video signals a problem, often tied to network or app issues.

How do I fix Error Code 5004 quickly?

Try restarting your router, updating the app, or checking device compatibility.

Can server problems cause Error Code 5004?

Yes, Amazon server issues can sometimes trigger this error.

What if I have a slow network connection?

A slow connection may lead to Error Code 5004. Consider improving your internet speed.

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