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Jeep screen not working

When driving a Jeep Compass or Cherokee, the UConnect touchscreen often emerges as an indispensable component of your driving experience. However, issues can arise, such as the screen blacking out or becoming unresponsive. This article will guide you through practical ways to resolve such difficulties, ensuring your infotainment system works flawlessly.

Jeep screen not working

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Fix : Jeep screen not working

1. Rebooting the System

  1. Power off your Jeep completely.
  2. Open the driver-side door and then close it.
  3. Let the vehicle sit idle for a few minutes.
  4. Start the Jeep again.

This step allows the system to shut down and restart, potentially resolving minor software issues.

2. Soft Resetting the UConnect System

  1. Start your Jeep.
  2. Locate the ‘Volume’ and ‘Tune’ buttons on the UConnect console.
  3. Press and hold both buttons simultaneously for about 10-15 seconds.
  4. Release when you see the Jeep logo appearing on the screen.

The system performs a soft reset without losing your custom settings.

3. Unplugging the Pen Drive

  1. Stop your vehicle.
  2. Remove the pen drive from the USB port of the UConnect system.
  3. If necessary, clear some space in your pen drive.
  4. Plug the pen drive back into the USB port.
  5. Restart your vehicle.

If the pen drive is causing the system to hang, removing and plugging it back might resolve the issue.

4. Using the Reset Feature

  1. Start your vehicle.
  2. Connect your phone to the UConnect system via Bluetooth and make a call.
  3. Quickly tap the ‘Vehicle Settings’ icon on the bottom of the screen.
  4. Navigate to ‘Reset’ under the ‘Settings’ menu.
  5. Start by tapping on ‘Restore Settings to Default’ and then ‘Clear Personal Data’.
  6. Restart your vehicle.

This action allows you to reset the UConnect system when the touchscreen is non-responsive.

5. Making a Call

  1. Connect your phone to the UConnect system.
  2. Make a call using your connected phone.
  3. Check if the screen wakes up.

Making a call might help in activating the touchscreen.

6. Hardware Button Reset

  1. Start your Jeep in ‘Accessories Mode’ by pressing the Start button without the brake pedal.
  2. Press and hold the ‘Volume’ and ‘Enter/Browse’ buttons simultaneously for 10-15 seconds.
  3. Release the buttons when the UConnect system resets.

This step involves resetting the UConnect system using the hardware buttons.

7. Hard Reset

  1. Turn off your vehicle and open the hood.
  2. Remove the negative (black) and positive (red) terminals from the battery.
  3. Wait for about 5-10 minutes to allow all stored charges to drain.
  4. Reconnect the terminals and start your vehicle.

Performing a hard reset can fix more persistent software issues.

8. Updating UConnect Software

  1. Visit the official UConnect portal and enter your vehicle’s VIN.
  2. Check if any software updates are available for your vehicle.
  3. Follow the instructions to update the software if available.
  4. If no updates are available, you may need to visit a service center for assistance.

Updating the UConnect software can fix bugs causing the touchscreen to malfunction.

9. Unplugging and Replugging Fuses

  1. Locate the fuse box in your vehicle (refer to your vehicle’s manual).
  2. Remove the fuse for the UConnect system.
  3. Wait a few minutes and then replug the fuse.
  4. Restart your vehicle.

This step might solve the issue if the fuses connected to the UConnect system need resetting.


In conclusion, numerous solutions can restore your Jeep Compass or Cherokee’s UConnect touchscreen functionality. From simple system reboots, soft and hard resets, pen drive removals, to software updates, and even fuse replugging, there are multiple ways to resolve these issues. Don’t let these hiccups deter you; with these solutions, you’re ready to tackle any touchscreen trouble and enjoy your Jeep to its fullest. If the issues persist, seek professional help for thorough diagnostics and further assistance.


What could be the common reasons for my Jeep UConnect screen not working?

Various issues might cause this, such as software glitches, outdated system, or even a problem with the fuses.

How can I reset the UConnect system if the screen isn’t responding?

Try the hardware button reset or perform a hard reset by disconnecting the battery terminals.

Is it necessary to visit a service center for a non-responsive UConnect screen?

Not always. Many issues can be fixed at home, but persistent problems may need professional help.

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