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Firestick remote stopped working

In the world of streaming devices, Amazon’s Firestick has emerged as a popular choice, offering a seamless streaming experience. However, even the best technology can sometimes face glitches, and one common frustration is when your Firestick remote suddenly stops working. If you find yourself in this situation, don’t panic. In this comprehensive guide, we’ll delve into the reasons behind this issue and provide you with step-by-step solutions to get your Firestick remote back on track.

Firestick remote stopped working

Common Reasons Your Firestick Remote Stopped Working

  1. Depleted Batteries: Low battery power can cause sudden unresponsiveness in your Firestick remote.
  2. Bluetooth Interference: Interference can disrupt the Bluetooth connection between the remote and Firestick.
  3. Physical Obstructions: Furniture or walls blocking the signal path can lead to remote issues.
  4. Software Glitches: Outdated or buggy software can affect remote functionality.
  5. Wear and Tear: Over time, internal components of the remote may degrade, causing malfunctions.

How to Fix Firestick Remote Stopped Working?

Fix 1: Replace or Recharge Batteries

If your Firestick remote has suddenly stopped working, the most common and often overlooked culprit is depleted batteries. Follow these steps to replace or recharge the batteries:

  1. Locate the Battery Compartment: Hold the remote with the buttons facing down. Slide the back cover downwards to reveal the battery compartment.
  2. Remove Old Batteries: Gently remove the old batteries by pushing them out from their slots. Be mindful of the correct orientation of the batteries (positive and negative terminals).
  3. Insert Fresh Batteries: Insert new batteries into their designated slots, ensuring proper alignment with the terminals. Typically, the positive (+) side faces towards the buttons.
  4. Close Battery Compartment: Slide the back cover back into place until it clicks shut. Make sure the cover is secure to maintain proper contact.
  5. Test the Remote: Aim the remote at your Firestick and press any button to see if it responds. If it does, the issue was indeed due to drained batteries.

Remember that if you’ve been using disposable batteries, it’s a good idea to consider switching to rechargeable batteries. This not only reduces waste but also ensures you have a steady power source for your remote. Rechargeable batteries also tend to provide consistent power, minimizing the chances of your remote suddenly becoming unresponsive due to battery issues.

By following these simple steps and ensuring you have a fresh power source, you can quickly rule out battery-related problems and move on to other troubleshooting methods if necessary.

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Fix 2: Check Bluetooth Connection

If replacing or recharging the batteries didn’t resolve the issue, it’s time to inspect the Bluetooth connection between your Firestick and the remote. Here’s how to do it:

  1. Navigate to Firestick Settings: Use your TV remote to navigate to the Firestick’s home screen. Scroll to the right and select “Settings.”
  2. Access Controllers & Bluetooth Devices: Within the settings menu, scroll down and choose “Controllers & Bluetooth Devices.”
  3. Select Amazon Fire TV Remotes: In this section, select “Amazon Fire TV Remotes.” If your remote is properly connected, it should be listed here.
  4. Check Connection Status: Check if your remote is connected. If not, you might see an option to “Add New Remote.” Select this option and follow the on-screen instructions to pair your remote.
  5. Re-pair the Remote: If your remote was previously connected but isn’t working, you can try re-pairing it. Select your remote from the list and choose the “Pair” option. Follow the prompts to complete the pairing process.
  6. Test the Remote: Once the remote is paired, test it by pressing various buttons to ensure it’s responding as expected.
  7. Clear Nearby Interference: Bluetooth signals can be disrupted by nearby devices operating on the same frequency. Make sure there are no other devices causing interference with the connection.

By verifying and re-establishing the Bluetooth connection, you can often overcome connectivity issues that might have caused your Firestick remote to stop working. If this fix doesn’t resolve the problem, proceed to the next troubleshooting method to ensure a comprehensive solution.

Fix 3: Restart the Firestick

If your Firestick remote continues to remain unresponsive after trying the previous fixes, it’s time to give your Firestick a refresh by restarting it. Follow these steps:

  1. Unplug the Firestick: Locate the power cable connected to your Firestick device and unplug it from the power source. This will fully shut down the Firestick.
  2. Wait a Few Seconds: Allow the Firestick to remain unplugged for about 20-30 seconds. This brief pause helps clear any temporary glitches.
  3. Plug it Back In: Reconnect the power cable to the Firestick and wait for the device to power up. This might take a minute or two, so be patient.
  4. Test the Remote: Once the Firestick is fully booted up, pick up your remote and check if it’s responding. Try pressing various buttons to ensure its functionality.

Restarting the Firestick can often resolve minor software or connectivity hiccups that might be causing your remote to stop working. This fix is quick and easy to perform, and it doesn’t require any advanced technical knowledge. If the remote still isn’t functioning, proceed to the next step for further troubleshooting.

Fix 4: Repair the Remote

When your Firestick remote remains stubbornly unresponsive, repairing the remote might be the solution. This process re-establishes the connection between the remote and the Firestick. Here’s how to do it:

  1. Hold the Home Button: Press and hold down the Home button on your remote for about 10 seconds. Keep holding it until you see a message on your TV screen.
  2. Follow On-Screen Instructions: On the TV screen, you should see a prompt indicating that the remote is being repaired. Follow the on-screen instructions to complete the repair process.
  3. Test the Remote: Once the repair is complete, test the remote by pressing various buttons. Ensure that each press results in the expected response on the screen.

This method essentially re-syncs your remote with the Firestick, resolving any communication issues that might have led to the unresponsiveness. If your remote is still not working as it should, proceed to the next fix for further troubleshooting.

Fix 5: Reset the Firestick

If none of the previous fixes have worked, it’s time to consider a more comprehensive solution – resetting your Firestick. Please note that this step will erase all settings and data on your Firestick, so proceed with caution. Here’s how to reset your Firestick:

  1. Navigate to Settings: Using your TV remote, navigate to the Firestick’s home screen. Scroll to the right and select “Settings.”
  2. Access My Fire TV: Within the settings menu, scroll down and choose “My Fire TV” (or “Device” on older models).
  3. Select Reset to Factory Defaults: Scroll down and select “Reset to Factory Defaults.” You might be prompted to enter your Amazon account password for confirmation.
  4. Confirm the Reset: Once you confirm the reset, your Firestick will begin the process. It might take a few minutes for the reset to complete.
  5. Set Up Again: After the reset, your Firestick will be restored to its original factory settings. You’ll need to go through the initial setup process, including signing in to your Amazon account and connecting to Wi-Fi.
  6. Pair the Remote: During setup, you’ll be prompted to pair your remote with the Firestick. Follow the on-screen instructions to complete the pairing process.
  7. Test the Remote: Once setup is complete, test your remote by using various buttons to ensure its responsiveness.

Resetting the Firestick should be your last resort, as it erases all personalized settings and data. However, if other troubleshooting steps have failed, this method can often resolve more complex issues that might be causing the remote to stop working.

Remember that each of these troubleshooting steps is designed to address specific issues that might cause your Firestick remote to become unresponsive. By following these detailed and user-friendly solutions, you can quickly diagnose the problem and take appropriate action to get your Firestick remote working again.

Fix 6: Update Firestick Software

If your Firestick remote issue persists, it’s worth checking if a software update could be the solution. Sometimes, an outdated software version can cause compatibility issues with the remote. Here’s how to update your Firestick’s software:

  1. Access Firestick Settings: Using your TV remote, navigate to the Firestick’s home screen. Scroll to the right and select “Settings.”
  2. Choose My Fire TV: Within the settings menu, scroll down and choose “My Fire TV” (or “Device” on older models).
  3. Select About: Scroll down and select “About.” Here, you’ll find information about your Firestick, including its software version.
  4. Check for Updates: Within the “About” section, select “Check for Updates.” If there’s a newer version available, your Firestick will start the update process.
  5. Install the Update: If an update is available, your Firestick will automatically download and install it. This might take some time, so be patient and let the process complete.
  6. Restart the Firestick: After the update is installed, your Firestick might prompt you to restart. If not, it’s a good idea to restart the device manually.
  7. Test the Remote: Once the Firestick is up and running with the latest software, test your remote by pressing various buttons to ensure its responsiveness.

Updating the Firestick’s software can often resolve compatibility issues and glitches that might be causing your remote to malfunction. Keeping your device’s software up to date ensures smoother performance and better overall user experience.

Fix 7: Remove Physical Obstructions

In some cases, the problem might not lie with the remote or the Firestick, but rather with physical obstructions that are interfering with the Bluetooth signal. Here’s how to ensure that there are no barriers affecting your remote’s functionality:

  1. Inspect the Surroundings: Take a look at the area where your Firestick and TV are located. Are there any objects, furniture, or walls between the Firestick and the remote?
  2. Clear the Path: If you find any obstructions, such as large pieces of furniture, walls, or other devices, try to reposition them to create a clearer line of sight between the remote and the Firestick.
  3. Minimize Interference: Electronics and appliances emitting wireless signals can interfere with Bluetooth connections. Keep other wireless devices away from the Firestick and remote.
  4. Test the Remote: After repositioning objects and minimizing interference, test the remote again by pressing buttons to check if it’s responding as expected.

Physical barriers can significantly weaken Bluetooth signals, causing your remote to stop working. By ensuring a clear and unobstructed path between the remote and the Firestick, you can eliminate this potential cause of the issue.

Fix 8: Contact Amazon Support

If you’ve exhausted all the previous troubleshooting steps and your Firestick remote still refuses to cooperate, it might be time to seek help from the experts. Amazon’s customer support is well-equipped to assist with technical issues, including unresponsive remotes. Here’s how to get in touch:

  1. Visit Amazon Support: Open your web browser and visit Amazon’s official support page. You can easily find this by searching for “Amazon customer support.”
  2. Sign In: Log in to your Amazon account to access personalized support options.
  3. Choose Your Device: Navigate to the section related to your Firestick device and select the issue you’re facing, such as “Remote not working.”
  4. Contact Options: Amazon provides various contact methods, such as live chat, phone call, or email. Choose the option that suits you best.
  5. Explain the Issue: Provide a detailed description of the problem you’re experiencing. Mention the troubleshooting steps you’ve already tried.
  6. Follow Expert Guidance: Amazon’s support team will guide you through additional steps to diagnose and resolve the issue. They might recommend further troubleshooting or potential solutions.
  7. Warranty Consideration: If your Firestick is still under warranty and the remote issue cannot be resolved, Amazon might offer to replace the remote or the entire device.

While this step involves seeking external help, it’s essential to remember that Amazon’s support team is trained to handle a variety of technical issues. If all else fails, reaching out to them could be the final solution to your Firestick remote problem.

Preventive Tips to Keep Your Firestick Remote Functional

Prevention is always better than cure, and this saying holds true for your Firestick remote as well. After resolving the issue of a non-working remote, it’s essential to take steps to prevent it from happening again in the future. Here are some preventive tips to ensure your Firestick remote remains functional and responsive.

1: Regular Battery Checks and Replacements

One of the simplest ways to prevent your Firestick remote from stopping working unexpectedly is by regularly checking and replacing the batteries. Make it a habit to monitor the battery level and replace them as soon as you notice a decrease in performance. Using rechargeable batteries can also save you money in the long run and ensure a steady power source for your remote.

2: Keep the Remote Clean and Well-Maintained

Dust and debris can accumulate over time and affect the buttons’ responsiveness. To prevent this, keep your Firestick remote clean by occasionally wiping it down with a soft, slightly damp cloth. Avoid using harsh cleaning agents that might damage the surface. Additionally, store the remote in a dry and safe place to avoid physical damage.

3: Avoid Physical Damage

Speaking of physical damage, protecting your remote from accidental drops or impacts can go a long way in maintaining its functionality. Invest in a protective case or cover to shield the remote from potential accidents, especially if you have children or pets around who might be prone to knocking things over.

4: Optimal Remote Usage

Using your Firestick remote efficiently can also contribute to its longevity. Avoid pressing the buttons too forcefully or repeatedly, as this can cause wear and tear over time. Additionally, when not in use, put the remote into a standby mode to conserve battery life.

5: Ensure Proper Pairing and Connectivity

Whenever you encounter connectivity issues between your remote and Firestick, address them promptly. Ensuring a strong and stable Bluetooth connection can prevent intermittent unresponsiveness. Regularly check the connection status in the settings to catch any issues early on.

6: Keep the Firestick Updated

Firmware updates often include bug fixes and performance enhancements. Keeping your Firestick’s software up to date ensures that it remains compatible with the remote and other devices, minimizing the chances of compatibility-related remote issues.

7: Maintain a Clear Line of Sight

If you’ve experienced remote connectivity problems due to physical obstructions, ensure that the area around your Firestick is free from obstacles. This simple step can maintain a strong Bluetooth signal between the remote and the device.

8: Seek Technical Help When Needed

Lastly, don’t hesitate to seek technical assistance when facing persistent issues that you can’t resolve on your own. Amazon’s customer support is available to help you navigate through complex problems and provide expert solutions.


A non-responsive Firestick remote can be frustrating, but armed with the right knowledge, you can easily troubleshoot and resolve the issue. In this guide, we’ve explored the various reasons why your remote might stop working and provided step-by-step solutions to each problem. Remember, simple issues like drained batteries can be quickly resolved, while more complex problems might require repairing or resetting your Firestick. By following these troubleshooting steps, you can get back to enjoying your favorite shows and movies without any interruption.


Why did my Firestick remote suddenly stop working?

Several reasons like low batteries, Bluetooth problems, software glitches, or physical obstructions can lead to this.

Can low batteries really cause remote issues?

Absolutely, drained batteries are a common culprit behind unresponsive Firestick remotes.

How can I replace the remote’s batteries?

Flip the remote, open the battery compartment, swap old batteries with new ones, close it.

Will recharging batteries solve the issue?

Yes, rechargeable batteries work too; just ensure they’re charged and correctly inserted.

Can a simple restart help?

Definitely, unplug Firestick, wait, plug it back, test the remote.

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