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Update messaging not showing Instagram

Instagram is one of the most popular social media platforms globally, connecting people through images, videos, and direct messaging. However, you may have encountered a frustrating issue where your messages are not showing up in the Instagram app. In this article, we will explore the reasons behind this problem and guide you through the proper procedures to fix it. Whether you are an avid Instagram user or a business relying on efficient messaging, understanding and resolving this issue is crucial to maintaining smooth communication on the platform.

Update messaging not showing Instagram

Reasons Behind Instagram Messaging Not Showing

  1. Glitches or Bugs: Technical issues within the Instagram app can cause messages not to display properly.
  2. Internet Connection Problems: A weak or unstable internet connection can hinder message loading.
  3. Outdated App Version: Using an older version of the app may result in compatibility issues with the messaging feature.
  4. Message Request Filters: Instagram’s Message Request filter may redirect messages from unknown accounts to a separate folder.
  5. App Permission Settings: Insufficient permissions granted to the Instagram app can lead to message display problems.
  6. Cache and Data Buildup: Accumulation of temporary files in the app’s cache can interfere with its functionality.
  7. Compatibility Issues: The latest Instagram update may not be fully compatible with certain devices.
  8. Web Version Discrepancy: Messages may show up on the web version but not on the mobile app due to synchronization issues.
  9. Device-related Problems: Device-specific issues can impact message visibility on Instagram.
  10. User Error: Accidentally deleting messages or archiving them can cause messages to appear missing.

How to fix update messaging not showing Instagram?

Fix 1: Check Your Internet Connection and App Updates

A stable internet connection and an up-to-date app are fundamental for a smooth Instagram messaging experience. Follow these steps to ensure both aspects are in order:

  1. Check Internet Connection: First, ensure that you have a stable internet connection. If you’re using mobile data, check the signal strength or switch to a different network. If you’re on Wi-Fi, verify that your router is functioning correctly and try reconnecting if necessary.
  2. Update the Instagram App: Head to your device’s app store (Google Play Store for Android or App Store for iOS) and search for “Instagram.” If an update is available, you’ll see an “Update” button next to the app. Tap on it to install the latest version.
  3. Restart Your Device: After updating the app, it’s a good idea to restart your device. This will help apply the changes and ensure that any background processes interfering with the app are cleared.
  4. Test the Messaging Feature: Once your device is back on, open Instagram and try accessing your messages. Hopefully, this simple fix will resolve the issue, and your messages should now be visible.

Fix 2: Clear Cache and Data

Over time, the Instagram app accumulates temporary files and data that might hinder its functionality. Clearing the cache and data can often resolve issues with the messaging feature. Here’s how to do it:

  1. Android Devices:
    • Go to “Settings” on your device.
    • Find and tap on “Apps” or “Applications” (the name may vary depending on your device).
    • Look for “Instagram” in the list of installed apps and tap on it.
    • Select “Storage” and then click on “Clear Cache” and “Clear Data” buttons.
    • Confirm your choice and restart the app.
  2. iOS Devices:
    • Open your device’s “Settings.”
    • Scroll down and select “Instagram” from the app list.
    • Tap on “Offload App” to remove the app without deleting your account or data.
    • After offloading, tap “Reinstall App” to get the latest version from the App Store.

Fix 3: Review Message Request Filters

Instagram’s Message Request filter directs messages from unknown accounts to a separate folder. To check and manage these requests:

  1. Open Your Inbox: Launch Instagram and go to your inbox by tapping the paper airplane icon at the top right corner of the home screen.
  2. Access Message Requests: At the top of your inbox, tap on “Message Requests.”
  3. Accept or Decline Requests: Review the messages in this folder. If you find any important messages, tap “Accept” to move them to your primary inbox. If not, you can tap “Decline” to remove them.

Fix 4: Check Instagram Web Version

Sometimes, messages may show up on the web version of Instagram but not on the mobile app. To see if your messages are visible on the web version:

  1. Open a Web Browser: Launch any web browser on your computer or mobile device.
  2. Go to Instagram’s Website: Type “instagram.com” in the browser’s address bar and press Enter.
  3. Log In to Your Account: Enter your Instagram credentials and log in to your account.
  4. Access Your Inbox: Click on the paper airplane icon at the top right corner to access your inbox and check if your messages are visible.

Fix 5: Review App Permissions

Instagram requires specific permissions to function correctly. Ensure that the app has the necessary permissions granted on your device:

  1. Android Devices:
    • Go to your device’s “Settings” and select “Apps” or “Applications.”
    • Find and tap on “Instagram.”
    • Click on “Permissions” and make sure that the app has access to storage, camera, and microphone.
  2. iOS Devices:
    • Open your device’s “Settings” and scroll down to find “Instagram.”
    • Tap on “Instagram” and ensure that it has access to “Photos,” “Camera,” and “Microphone.”

Fix 6: Reinstall Instagram

If none of the above methods work, reinstalling the Instagram app might resolve the messaging issue. However, be sure to back up any important data before proceeding:

  1. Uninstall the App: On your device, find the Instagram app, press and hold its icon, then tap the “Uninstall” or “Delete” option.
  2. Download the Latest Version: Go to the app store (Google Play Store for Android or App Store for iOS), search for “Instagram,” and install the latest version.
  3. Sign In Again: After reinstalling, open the app, sign in to your account, and check if the messaging feature is now functioning properly.

By following these steps, you should be able to resolve the issue of Instagram messaging not showing and enjoy uninterrupted communication on the platform once again.

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Fix 7: Check for App Updates and Operating System Compatibility

In some cases, an outdated operating system or incompatibility between the OS and the Instagram app can cause messaging issues. Follow these steps to ensure your device’s OS and the Instagram app are up to date:

  1. Check for Operating System Updates:
    • Android Devices: Go to “Settings” > “System” > “Advanced” > “System update.” Check for any available updates and install them if present.
    • iOS Devices: Go to “Settings” > “General” > “Software Update.” If an update is available, tap “Download and Install.”
  2. Update the Instagram App:
    • Android Devices: Open the Google Play Store, search for “Instagram,” and click “Update” if a newer version is available.
    • iOS Devices: Go to the App Store, search for “Instagram,” and tap “Update” if an update is listed.
  3. Restart Your Device:
    • After updating both the OS and the app, restart your device to ensure all changes take effect.
  4. Check for Compatibility Issues:
    • Certain older devices may not support the latest Instagram updates. Visit the Instagram app page on the app store to see if it is compatible with your device’s OS version.
  5. Consider Beta Versions:
    • If the regular version of Instagram continues to have issues, consider joining Instagram’s beta testing program (if available). Beta versions often include bug fixes and improvements not yet released to the general public.
  6. Monitor the Messaging Feature:
    • After updating both the OS and the app, open Instagram and check if the messaging feature is now working correctly.

Remember, regularly updating both your device’s operating system and the Instagram app is essential to avoid potential bugs and compatibility issues. Keeping everything up to date ensures you can enjoy the latest features and have a smooth messaging experience on Instagram.

Fix 8: Contact Instagram Support

If you have tried all the previous fixes and are still facing issues with your Instagram messaging, it might be time to seek assistance from Instagram’s support team. Here’s how you can contact them:

  1. Access Instagram Help Center: Open the Instagram app on your device or go to Instagram’s website on your computer. Scroll down to the bottom of the page and click on “Help” or “Support.”
  2. Search for the Issue: In the Help Center, you’ll find a search bar. Type in your specific issue, such as “Instagram messages not showing,” and hit Enter.
  3. Browse Articles: Instagram’s Help Center provides articles related to various topics. Look for the ones that match your issue and read through them for potential solutions.
  4. Submit a Support Request: If you couldn’t find a satisfactory solution in the articles, scroll down to the bottom of the Help Center page and click on “Report a Problem” or “Support.” This will take you to the form where you can submit your support request.
  5. Describe the Issue: In the support form, explain the problem you are facing with your Instagram messaging in detail. Include any relevant information, such as the device you’re using, the app version, and any troubleshooting steps you’ve already taken.
  6. Submit the Request: After completing the form, click on the “Submit” or “Send” button to send your support request to Instagram.

Be Patient: Instagram’s support team receives a large number of queries, so it may take some time for them to respond. Be patient and wait for their reply. They will likely provide further assistance or inform you if the issue is being addressed.

Consider Social Media Channels: If you have a Twitter account, you can also try reaching out to Instagram’s official support handle (@InstagramComms) and describe your problem in a tweet. Some users have reported faster response times through this method.

Remember, contacting Instagram support should be your last resort if none of the previous fixes worked. They have the expertise to handle more complex issues and can provide personalized assistance based on your account’s specific circumstances.

Preventing Instagram Messaging Issues

Preventing Instagram messaging issues is essential to maintain seamless communication with friends, family, and followers. Follow these tips to avoid potential problems and ensure a smooth messaging experience on the platform:

  • 1. Keep Your App Updated: Regularly check for updates in the app store and install the latest version of Instagram. Developers release updates to fix bugs, improve performance, and enhance features, which can help prevent messaging issues.
  • 2. Maintain a Stable Internet Connection: A reliable internet connection is crucial for proper message loading and delivery. Connect to a secure Wi-Fi network or use a reliable mobile data connection to avoid disruptions in your messaging activities.
  • 3. Review Message Request Filters: Familiarize yourself with Instagram’s Message Request filter and regularly check the Message Request folder. Accept or decline message requests promptly to prevent important messages from going unnoticed.
  • 4. Manage App Permissions: Ensure that Instagram has the necessary permissions on your device to access features like storage, camera, and microphone. Incorrect app permissions can lead to messaging problems.
  • 5. Clear Cache and Data Regularly: Periodically clear the app’s cache and data to remove temporary files that might interfere with the messaging feature. This can help maintain the app’s performance over time.
  • 6. Avoid Unsupported Devices: Check the compatibility of your device with the latest Instagram updates. Using an unsupported device might lead to compatibility issues and messaging disruptions.
  • 7. Double-check Before Archiving or Deleting Messages: Be cautious when archiving or deleting messages, as this can cause messages to appear missing. Double-check your actions to avoid unintentionally losing important conversations.
  • 8. Participate in Beta Testing (Optional): If you’re comfortable with testing early releases, consider joining Instagram’s beta testing program. Beta versions often have bug fixes and improvements not available in the regular release.
  • 9. Contact Instagram Support for Persistent Issues: If you encounter recurring messaging problems despite trying the aforementioned fixes, reach out to Instagram’s support team for personalized assistance.

By following these preventative tips, you can proactively ensure that your Instagram messaging remains hassle-free, allowing you to stay connected with your contacts without any interruptions.


Ensuring a smooth Instagram messaging experience involves staying updated, maintaining connectivity, and addressing issues promptly. By following these preventative steps and seeking support when needed, users can enjoy seamless communication on the platform, keeping them engaged and connected with their friends, family, and followers. With regular updates, stable internet, and proper permissions, users can avoid messaging problems, while clearing cache and managing message filters add to the platform’s overall usability. Remember to double-check actions like archiving or deleting messages to prevent unintended consequences.

In the event of persistent issues, reaching out to Instagram support can provide personalized solutions. Embracing beta testing, if comfortable, can also help access advanced features and fixes. By proactively addressing potential concerns, users can maintain a frustration-free messaging experience on Instagram, allowing them to focus on building relationships and sharing moments with others.


Why are my Instagram messages not showing up?

Glitches, internet issues, or app settings might be causing it.

How can I fix update messaging not showing instagram?

Update the app, check internet, clear cache, and review message filters.

Can outdated app versions cause issues?

Yes, updating the app can resolve compatibility problems.

Why do some messages end up in Message Request?

Instagram filters messages from unknown accounts to Message Request.

Can I check messages on Instagram web version?

Yes, try accessing your account through a web browser.

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