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Airbnb app not working

Imagine, you planned to travel and started the Airbnb app to find unique accommodation and you find yourself unable to access the app due to this, suddenly finding a place to stay becomes a lot more complicated. But don’t let a glitchy Airbnb app spoil your travel plans. A nonfunctioning app can become an obstacle in last-minute booking or communication with your host and if you are one of the people who rely on this app for your travels then a malfunctioning error can cause you serious headaches. But, you shouldn’t worry, we are here to provide you with some troubleshooting methods that can help you to get back to enjoying your travels hassle-free. 

So grab a cup of coffee and let’s dive into the world of Airbnb app issues and their solutions!

What is Airbnb?

For those who don’t know, Airbnb is an online platform where people can rent out their apartments or homes to travelers who are searching for a unique and affordable place to stay. The company was founded in 2008 and since then it has become popular among the recommended list of travelers to book hotels and motels. The hosts who want to rent out their apartments can list their properties on the site, and the travelers can search for accommodations based on their desired location, price range, and amenities. One can read reviews from previous guests which helps to make an informed decision about where to stay.

The app also offers hosts to earn extra money by renting out their spare rooms or entire homes, while providing travelers with a unique and often more affordable lodging option.

Benefits of using Airbnb

There are various benefits of using Airbnb for both hosts and guests. Some of the benefits of using it are mentioned below.

  •  Unique accommodations:- It offers a wide range of accommodations that are from private rooms to entire rooms and apartments.
  • Pocket friendly:- It offers more affordable lodging options than traditional hotels, especially for longer stays.
  • Safety and security:- It has a secure payment process, a verified identification system, and a 24/7 customer service team to assist with any issue.
  • Flexible check-in and check-out:- Hosts often provide a flexible check-in and check-out to guests which can be helpful for guests with different schedules.

Why is my Airbnb app not working?

Issues in network

A weak or unstable internet connection of users can cause the reason behind the Airbnb app not working.

The old version of the app

If you have an outdated or old version of the Airbnb app that is highly possible that app may not work properly or it may have compatibility issues with the user’s device.

Issues in the compatibility of a device

The app does not work on a device that is not compatible with it or has an outdated app and outdated operating system and that’s why it is not working.

App glitches

Every app which has glitches or bugs is not able to work properly. Similarly, if the Airbnb app contains glitches or bugs then it will not work properly.

Account issues

The username and password you entered to login into the app may be incorrect and that’s why you are getting trouble while running the app.

Corrupted app data

If the data stored in the app is corrupted or damaged then it will cause the app to malfunction and the app will not work properly.

Antivirus or firewall

If the Airbnb app is on the threat list of the Firewall then it will not allow the app to work properly and that’s why you could get an issue while opening it.

Third-party interference

If you have a third-party installed which interferes while running the app then it will cause a malfunction in-app and the app will not work properly.

App permissions

The Airbnb app requires permission for location and camera from your device and if the permissions are not given then it will not work properly and will show you an error every time.

App configuration issues

If you haven’t installed the Airbnb app properly then it will cause you to malfunction in the app and your app will not work properly.

Geographical restrictions

The app is restricted to some areas and if you try to access it from a restricted area then it is possible that the app will not work at all.

How to fix this problem with the Airbnb app not working?

Resolve the network issues

To resolve your connectivity issue, follow the steps:-

  • Check your connection and ensure that you have a fast or stable connection.
  • If you are using WiFi, then try to reset your modem/router and check if the issue is resolved or not.
  • If you are using mobile data, then try to connect to a different network or tap on airplane mode twice to reset the network.

Update the app

To ensure that the problem is not from an outdated application you have to get your app updated to the latest version and to do so, follow the steps:-

  • Open the Play store/app store.
  • Search Airbnb.
  • Tap on the ‘Update’ option if available.

Check the compatibility of your device

To check the compatibility of your device:-

  • Go to the official page of Airbnb
  • Check the system required, if your device is not compatible, use a different device.

Report for glitches

If you are experiencing glitches or bugs in-app, report it to the supporting team of the Airbnb app.

Check login credentials

Before entering a username or password, double-check it and make sure that there is no chance of error in it and still, your app is not working properly, try different solutions.

Clear cache data

To resolve the issue of corrupted data you should clear your device and app cache data and to do so, follow the steps:-

  • Go to your device’s Settings.
  • Select the option App manager.
  • Tap on the Airbnb option, then tap on Storage.
  • Click the clear and cache data option and restart your phone.

Disable Firewall

You must check the trusted app list in Firewall and make sure that Airbnb is present there and if not, add the app to the list.

Disable or remove the third-party apps

  • Go to Settings.
  • Select Apps or App Manager.
  • Uninstall or disable the app which is interfering. 
  • Restart your device.

Give permissions to the app

To allow the access for location and camera for Airbnb, follow the steps:-

  • Go to Settings of your device.
  • Select Permissions.
  • Tap on the options location and camera.
  • Enroll Airbnb in it.

Reset the app

If you are getting configuration issues then you should uninstall the app or reset the app and try to again reinstall it and make sure all the data you have entered is correct. Also, make sure that there should be no interference while installing it.

Use different platform

If Airbnb is restricted in your area, then you should try different platforms which are not restricted in that area.

Contact Supporting Team

If none of the solutions works, then you should try to contact the Supporting team of Airbnb as they will further assist you and will resolve your issue.


So there you have it, common troubleshooting methods that will resolve your issue of the app not working. Whether you are a host or a guest, the app is a convenient tool to use to manage bookings, to make communication between host and guest, and to explore new destinations. However, it is sometimes frustrating when the app is not working properly, it can frustrate you and also can spoil your travel plans. If you will try the above steps to resolve your issue properly then you can get rid of the problem easily. Remember to always keep your app updated, check your internet connection, and contact Airbnb customer support if necessary. Happy travels!


Q) Is Airbnb safe?

A) Airbnb is committed to ensuring the safety and security of its users, including hosts and guests. They have taken several steps to provide protection, such as asking all users to confirm their identity, implementing a secure payment system, and offering a Host Guarantee that covers up to $1 million in the event of property damage or injury to guests. This means that Airbnb is dedicated to making sure that its platform is a safe and reliable way for people to book and list accommodations.

Q) What is the cancellation policy on Airbnb?

A) The cancellation policies on Airbnb are not the same for every host and can be different depending on the situation. Some hosts may have more flexible policies than others, while some may have stricter policies. Guests should make sure to check the cancellation policy carefully before booking a stay, as this will determine how much money they will get back if they have to cancel. This means that it’s important for guests to understand the cancellation policy of a particular host before making a booking to avoid any confusion or disappointment.

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