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Samsung TV Plus not working? Here’s your fix guide

We have all experienced it, the frustrating moment when our favorite television service, Samsung TV Plus, decides not to work. This guide will explain the possible reasons for the Samsung TV Plus malfunction and provide step-by-step solutions to get you back to your beloved shows in no time.

Reasons behind Samsung TV Plus not working

Certainly! Here are the main reasons behind Samsung TV Plus not working:

  1. Internet Connection Problems: Samsung TV Plus requires a stable internet connection to function properly. If the connection is weak or unstable, it can cause disruptions or prevent the service from working altogether.
  2. Outdated TV Software: Just like other technology, your TV needs regular software updates to perform at its best. If your TV’s software is outdated, it might affect the operation of apps, including Samsung TV Plus.
  3. Samsung TV Plus App Glitch: At times, the Samsung TV Plus app itself could encounter glitches or internal errors that prevent it from functioning as intended.
  4. Region-specific Limitations: Samsung TV Plus is not available worldwide. If you are in a region where the service is not available, or if your TV’s region settings are incorrect, this could result in Samsung TV Plus not working.
Samsung tv plus not working

How to fix the Samsung TV Plus not working?

Fix 1: Restart Samsung TV Plus App

Sometimes, Samsung TV Plus may encounter an app-specific issue, causing it to stop working. In such cases, a simple restart of the app could solve the problem. Here’s how to do it:

  1. Press Home Button: Start by pressing the ‘Home’ button on your Samsung TV remote. This will take you to the TV’s home screen.
  2. Navigate to Apps: Use the arrow keys on your remote to navigate to the ‘Apps’ section on your home screen.
  3. Find Samsung TV Plus: In the ‘Apps’ section, locate the Samsung TV Plus app. Use the arrow keys on your remote to highlight it.
  4. Open Options Menu: With Samsung TV Plus highlighted, press the ‘Up’ button on your remote. This will open an options menu.
  5. Reinstall the App: In the options menu, navigate to and select ‘Reinstall’. This will remove and then reinstall the Samsung TV Plus app.
  6. Wait for Reinstallation: The reinstallation process might take a few minutes. Please wait until the app has been completely reinstalled.
  7. Check Functionality: Once the reinstallation process is complete, open Samsung TV Plus to see if the issue has been resolved.

Remember, it’s always good to restart your TV after reinstalling the app, as this ensures any changes made are properly implemented.

Fix 2: Clear Cache and Data

Like all apps, Samsung TV Plus stores temporary data and cache which can sometimes cause the app to malfunction. Clearing the cache and data may help resolve the issue. Here’s how you can do it:

  1. Go to Settings: Press the ‘Home’ button on your Samsung TV remote and navigate to ‘Settings’.
  2. Navigate to Apps: In the ‘Settings’ menu, use your remote to navigate and select ‘Apps’.
  3. Find Samsung TV Plus: Scroll through the list of apps until you find Samsung TV Plus.
  4. Select App Info: With the Samsung TV Plus app highlighted, select ‘App Info’ from the options.
  5. Clear Cache: In the ‘App Info’ section, you will find an option to ‘Clear Cache’. Select it to clear the temporary cache stored by the app.
  6. Clear Data: After clearing the cache, also select ‘Clear Data’. This will remove all temporary and possibly corrupt data stored by the app.
  7. Restart the TV: After clearing the cache and data, restart your TV to ensure the changes take effect.

Remember, clearing the data will remove all user data like login details, preferences, etc. from the app. You will need to log in again and customize the settings to your preference once you start the app after this process.

Fix 3: Factory Reset Your TV

If none of the above solutions work, a factory reset could be your last resort. This will revert your Samsung TV back to its original settings, potentially fixing any software issues affecting Samsung TV Plus. Please note that this process will delete all saved settings and data.

  1. Go to Settings: Press the ‘Home’ button on your Samsung TV remote and navigate to ‘Settings’.
  2. Navigate to General: In the ‘Settings’ menu, use your remote to navigate and select ‘General’.
  3. Find Reset: Scroll down until you find the ‘Reset’ option.
  4. Enter PIN: You’ll be asked to enter your PIN. If you’ve not changed it, the default is usually ‘0000’.
  5. Confirm Reset: Select ‘Reset’ to confirm. Your TV will then reset to its original factory settings.

Once your TV resets and turns on again, you will need to set it up like you did when you first bought it. After setup, check if Samsung TV Plus is working as expected.

Fix 4: Disable and Re-enable Samsung TV Plus Channel

In some cases, disabling and re-enabling the Samsung TV Plus channel could help resolve issues with its functioning. Here’s how you can do it:

  1. Access the Channel List: On your Samsung TV remote, press the ‘Guide’ button to access your Channel List.
  2. Find Samsung TV Plus: In the channel list, navigate to the Samsung TV Plus channel.
  3. Disable the Channel: Highlight the Samsung TV Plus channel and press the ‘Options’ button (or equivalent button, depending on your remote) on your remote. From the options that appear, select ‘Remove from list’ or ‘Disable’. This will disable Samsung TV Plus on your TV.
  4. Restart Your TV: Turn off your TV, wait for a few minutes, and then turn it back on.
  5. Re-enable Samsung TV Plus: Again, press the ‘Guide’ button on your remote to access the Channel List. Navigate to the Samsung TV Plus channel, highlight it, and then press the ‘Options’ button. This time, select ‘Add to list’ or ‘Enable’. This will re-enable Samsung TV Plus on your TV.

After following these steps, try accessing Samsung TV Plus to see if the issue has been resolved.

Fix 5: Check for Third-Party App Interference

Sometimes, certain third-party applications may interfere with the functioning of Samsung TV Plus. If you have recently downloaded a new app and are experiencing issues with Samsung TV Plus, the two events might be related.

  1. Identify Potential Apps: Think about any recent apps you have installed that could potentially interfere with Samsung TV Plus. This could include VPNs, ad-blockers, or any apps that manipulate your internet connection or TV’s functionality.
  2. Temporarily Disable the App: Try temporarily disabling the suspected app. This can usually be done through the app’s settings or by navigating to ‘Apps’ in your TV settings, selecting the app, and choosing ‘Disable’ or ‘Force Stop’.
  3. Test Samsung TV Plus: After disabling the app, try to use Samsung TV Plus. If it works, then the third-party app was likely causing the issue.
  4. Consider Uninstalling the App: If disabling the app solves your issue, you may want to consider uninstalling the third-party app or looking for an alternative that doesn’t interfere with Samsung TV Plus.

Remember, changes made to your TV’s settings or installed apps should always be done carefully. Only disable or uninstall apps if you’re confident they are causing the issue, and always make sure you’re not removing anything essential to your TV’s functionality.

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Fix 6: Change DNS Settings

In some cases, changing your DNS settings to use Google’s Public DNS can resolve issues related to connectivity and app functionality, including problems with Samsung TV Plus. Here’s how you can do it:

  1. Go to Settings: On your Samsung TV, press the ‘Home’ button on your remote, and navigate to ‘Settings’.
  2. Select Network: In the ‘Settings’ menu, select ‘Network’.
  3. Navigate to Network Status: Inside ‘Network’, choose ‘Network Status’.
  4. IP Settings: Once the network status loads, go to ‘IP Settings’.
  5. Change DNS Server: Here, change the DNS server to ‘Enter Manually’, and then enter Google’s Public DNS ( or
  6. Save Settings: Save the settings and exit the menu.
  7. Restart Your TV: It’s always a good practice to restart your TV after making such changes to ensure they’re correctly applied.

Once your TV is back on, try accessing Samsung TV Plus to see if the issue is resolved. Please remember, altering your DNS settings changes how your device connects to the internet, so only make this change if you’re confident about what it entails.

Fix 7: Check for Service Outages

Sometimes, the issue may not be with your TV or your connection, but rather a service outage from Samsung’s end. Here’s how to check for service outages:

  1. Search Online: Look up online by typing ‘Samsung TV Plus service outage’ or similar keywords into your search engine.
  2. Visit Samsung’s Official Website: Go to Samsung’s official website or Samsung TV Plus’s website to look for any outage notifications.
  3. Check Social Media: Visit Samsung’s official social media pages. Companies often post updates about major service disruptions on their social platforms.
  4. Contact Samsung Support: If you can’t find any information online, consider contacting Samsung Support directly. They can inform you if there’s an ongoing outage.

If there’s indeed a service outage, you will have to wait until Samsung resolves it. Outages can range from a few minutes to several hours, depending on the issue’s nature and severity. Check for updates regularly to stay informed about the situation.

Fix 8: Contact Samsung Support

If all else fails, it may be time to reach out to Samsung’s customer support. They can help identify if there are any server issues, outages, or known bugs affecting Samsung TV Plus.

  1. Identify Issue Details: Before you contact support, prepare as much information as possible about the issue. Include details like error messages, when the issue started, and the troubleshooting steps you’ve already tried.
  2. Visit Samsung Support Site: Go to Samsung’s official support website.
  3. Choose Product Type: Navigate to the ‘TVs and Home Theater’ section (or equivalent, depending on your region) to get support specifically for your Samsung TV.
  4. Contact Support: Choose the appropriate method to contact support. This could be via live chat, email, or phone call.
  5. Describe Your Issue: Clearly explain the issue you’re experiencing with Samsung TV Plus. Provide all the details you’ve gathered in step 1 to help the support team understand your problem.

Remember, the Samsung support team is there to help, so don’t hesitate to reach out when you encounter persistent issues. They have access to more specific tools and information to diagnose and solve issues with their products.

Preventing Future Issues with Samsung TV Plus

Prevention is better than cure. Keeping this adage in mind, here are some proactive steps you can take to prevent issues with Samsung TV Plus:

  1. Regular Updates: Always keep your Samsung TV Plus app and your TV firmware up to date. Updates not only bring new features but also patch potential bugs and improve overall stability.
  2. Proper Network Connectivity: Ensure your TV has a stable internet connection. A weak or unstable connection can lead to several issues, including app malfunctioning.
  3. Avoid Overloading: Try not to overload your TV with too many apps. Overloading can lead to performance issues, causing apps like Samsung TV Plus to stop working correctly.
  4. Power Cycling Regularly: Regularly power cycling (switching off and on) your TV can help keep its performance optimal. This simple practice clears temporary cache and resets the system, preventing potential software glitches.
  5. Careful with Third-Party Apps: Be cautious when downloading third-party apps on your TV. Some apps might interfere with the functioning of other apps like Samsung TV Plus.
  6. Scheduled Maintenance: Regularly perform simple maintenance tasks like clearing cache and data of frequently used apps. This can help maintain the smooth operation of these apps.

By following these preventive tips, you can enhance your experience with Samsung TV Plus and reduce the chances of running into problems.


In conclusion, Samsung TV Plus not working could be due to internet connection issues, outdated TV software, an app glitch, or region-specific limitations. By applying the respective fixes, you should be able to solve most problems.

Remember, it’s crucial to regularly check for software updates and maintain a strong internet connection for a seamless viewing experience. If all else fails, contacting Samsung’s customer service can provide additional assistance. So, sit back, relax, and get ready to dive back into your favorite shows on Samsung TV Plus. With these solutions at your fingertips, you’re equipped to tackle any issue that comes your way. Enjoy your viewing!


Why is Samsung TV Plus not working on my TV?

There could be several reasons, including network issues, outdated software, or interference from third-party apps.

How do I fix Samsung TV Plus not working?

There are multiple fixes including restarting the app, clearing cache and data, factory resetting your TV, and changing DNS settings.

What if I’ve tried all the fixes, and Samsung TV Plus is still not working?

If none of the fixes work, it’s best to contact Samsung Support for further assistance.

How can I prevent Samsung TV Plus issues in the future?

Regular updates, proper network connectivity, and avoiding overloading your TV with too many apps can help prevent future issues.

What should I do if there’s a service outage?

If there’s a service outage, you’ll have to wait until Samsung resolves it. Check for updates regularly on their official website or social media pages.

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